Hi, I’m
Patricia Hernandez Jimenez
Fort Lauderdale,United States
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
years of professional experience
4
years of post-secondary education
2
Languages
Work History
Carters OshkoshDavie, Florida
Assistant Store Manager
01.2022 - 04.2023
Job overview
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
HOPE AND HENRYAventura & Sawgrass, FL
Store Manager
11.2019 - 11.2021
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Developed and implemented successful staff incentive programs to motivate employees.
NordstromAventura & Sawgrass, FL
Sales Associate
09.2017 - 11.2019
Job overview
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
IPN
Bachelor of Arts from Hospitality
09.1984 - 05.1988
Skills
Sales growth
Customer experience
Training
Operations
Sales expertise
Team leadership and coaching
Customer Relations
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Carters Oshkosh
01.2022 - 04.2023
Store Manager
HOPE AND HENRY
11.2019 - 11.2021
Sales Associate
Nordstrom
09.2017 - 11.2019
IPN
Bachelor of Arts from Hospitality
09.1984 - 05.1988