Patricia Herrington
Clovis,CA
Summary
Dedicated administrative professional with over 10 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Respectful, punctual and hardworking with strong organizational skills who is eager to help the team achieve company goals.
Overview
15
15
years of professional experience
Work History
Esthetician/Licensed Skin Care Therapist
Trish Esthetics
01.2019 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Handled busy schedules and stayed on top of key deadlines.
- Welcomed clients arriving for appointments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Developed individualized, therapeutic skin care programs.
- Demonstrated product application on clients using testers and samplings.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Carried out product inventory checks, charting, and consultations.
- Educated guests on current promotions, events and services within store or salon.
- Explained benefits of skin care products to clients.
Office Assistant Specialist
Thiel Air Care, Inc
08.2008 - 08.2018
- Developed correspondence letters, memos, and emails.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Collaborated with various departments to complete assigned tasks.
- Monitored security to help maintain equipment, data and information safety.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted with onboarding of new employees.
Medical Office Assistant
Dr. Nicolas Nomincos MD
08.2012 - 10.2013
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Licensed Esthetician
Milan Institute - Clovis
Clovis, CA05.2022
High School Diploma -
Chowchilla Union High School
Chowchilla, CA06.2008
Skills
- Client Consultations
- Product and Service Knowledge
- Front Desk Management
- Office Organization
- Appointment Coordination
- Exam Room Preparation
- Physician Assistance
- Administrative Duties
- Medical Record Confidentiality
- Reception Management
Timeline
Esthetician/Licensed Skin Care Therapist
Trish Esthetics
01.2019 - Current
Medical Office Assistant
Dr. Nicolas Nomincos MD
08.2012 - 10.2013
Office Assistant Specialist
Thiel Air Care, Inc
08.2008 - 08.2018
Licensed Esthetician
Milan Institute - Clovis
High School Diploma -
Chowchilla Union High School
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