Summary
Overview
Work History
Skills
Timeline
Generic

Patricia Hesson

Silverdale,WA

Summary

Retail Manager with talent for Sales and Customer Service. Strong knowledge of Merchandising and Human Resources. Communicative and team-oriented with proficiency in POS, Microsoft and Outlook. Proven history of fostering associates to meet team, individual and management objectives.

Overview

31
31
years of professional experience

Work History

Retail Supervior

Evergreen Goodwill
Silverdale, WA
08.2020 - Current
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Streamlined hiring processes, including recruiting top talent, training new team members on best practices and managing employee performance.
  • Kept abreast of latest trends and recommended enhancements to enhance company product offerings.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.

Retail Sales Manager

Sears
Silverdale, WA
05.2014 - 10.2019
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Mentoring employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
  • Created weekly and monthly reports on store performance and sales objectives.
  • Managed staffing schedules, interviewed potential employees, and provided training for new hires.
  • Conducted regular inventory checks to ensure accuracy of product counts.
  • Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
  • Monitored employee performance and provided feedback to improve productivity.
  • Maintained a clean work environment to promote safety standards.
  • Established relationships with vendors, suppliers, and other partners.
  • Coordinated with other departments within the organization.

Human Resources Specialist

Sears
Silverdale, WA
02.2005 - 05.2014
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Educated job applicants on expected job tasks, compensation and benefits to set clear expectations.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Oversaw exit interviews and maintained department records and reports.
  • Liaised with management and employees to answer inquiries, administer contracts and support problem resolution.
  • Liaised between management and employees to deliver conflict resolution, resolve problems and interpret compensation and benefits policies.
  • Interpreted, explained and enforced human resources policies to keep staff in compliance with standards.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Created monthly newsletters and arranged monthly employee events.
  • Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Organized recruitment events such as career fairs and open houses.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
  • Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
  • Performed audits of payroll records to ensure accuracy of employee information.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Maintained human resources records by processing applications and resumes.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Established and generated various reports to verify HR compliance.
  • Partnered with senior HR team to communicate company standards and policies.
  • Assisted with recruitment initiatives by interviewing and talent sourcing.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Sales Coordinator

Sears
Silverdale, WA
06.2000 - 02.2005
  • Conducted weekly audits to check store for proper signage and to determine shelves requiring additional inventory.
  • Collaborated with Manager to implement processes, identify and correct problems and document revisions for procedures.
  • Delivered exemplary customer service and support by remaining poised in most stressful situations.
  • Drove sales by effectively up-selling and cross-selling products to maximize profitability.

Visual Merchandising Manager

Sears
Silverdale, WA
03.1993 - 06.2000
  • Drove and tracked schedules for visual displays and spearheaded new system for systematically updating, refreshing or renewing designs and displays.
  • Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Supervised up to 10 employees on merchandising team.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Presented updated floor plans and design strategy to store management.

Skills

  • Affirmative action
  • Policies implementation
  • Benefits administrator
  • Performance management
  • Staff training and development
  • Payroll completion
  • Time and labor control
  • Compensation and payroll
  • Employee relations
  • Workplace diversity cultivation
  • Confidential document control
  • PeopleSoft HRMS
  • Profit and revenue-generating strategies
  • Budgeting and P&L
  • HR and payroll
  • Recruiting and hiring
  • Rapport and relationship building
  • Energetic
  • Compelling leadership skills
  • Effective Retail Sales Manager
  • Excellent communication skills
  • Continuous improvements
  • Interior retail displays
  • In-store event display management
  • Corporate visual objectives
  • Seasonal promotions
  • Planning
  • Computer skills
  • People skills
  • Teambuilding
  • Supervision
  • Leadership
  • Flexible
  • Work ethic
  • Training & Development

Timeline

Retail Supervior

Evergreen Goodwill
08.2020 - Current

Retail Sales Manager

Sears
05.2014 - 10.2019

Human Resources Specialist

Sears
02.2005 - 05.2014

Sales Coordinator

Sears
06.2000 - 02.2005

Visual Merchandising Manager

Sears
03.1993 - 06.2000
Patricia Hesson