Patricia Hicks
Murfreesboro,TN
Summary
Seasoned Workday Analyst with robust experience in managing and improving the configuration of the platform. Equipped with deep understanding of system maintenance, data integrity, and report generation to support strategic decision-making. Demonstrated success in training and supporting diverse teams across roles and management levels. Strengths include problem-solving skills, strong analytical aptitude, interpersonal relationships, and exceptional communication abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead, HRIS Analyst – Talent Management & Learning
Bridgestone/Firestone
10.2020 - Current
- Increased adoption of the Learning Module by 60%.
- Developed and launched Workday's on-the-job training, removing need for external systems.
- Created a variety of custom reports, including: Advanced, Matrix, Facet, and Worksheets.
- Created training resources to facilitate team cross-training
- Assisted in the discovery and implementation of additional system features based on business feedback.
- Executed training sessions for new Learning Partners to enhance proficiency in system utilization.
- Performed data conversion for LatAm and Canadian Workday implementation.
- Developed test scenarios during the Latam and Canada implementation, and provided support to the affected testers.
- Successfully configured and launched a variety of complex EIBs, including Manage Learning Course, Manage Course Offering, and Certification Rule.
- Delivered comprehensive support for Learning and Talent Management modules across all business units.
HRIS Analyst
Loews Hotels
11.2018 - 10.2020
- Updated existing and developed location-specific offer letters.
- Configured and launched a variety of EIBs, including Pay Rate Adjustment, and Furlough transactions.
- Configured document distribution during the COVID return-to-work period.
- Provided comprehensive support to end-users in the areas of Recruiting, HCM, Talent Management, and Learning.
HRIS Manager
Goodwill of Middle Tennessee
07.2017 - 11.2018
- Successfully configured and launched Open Enrollment for CY 2018 and 2019.
- Oversaw biannual feature release through meticulous testing and documentation evaluation.
- Managed user access levels in the HRIS system ensuring appropriate security protocols were followed.
- Conducted training sessions for new managers on how to utilize the system.
- Created detailed reports for management review and analysis.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided support to Payroll, as needed.
Education
B.B.A. and M.S. - Information Systems
Middle Tennessee State University
Murfreesboro, TNSkills
- Workday configuration
- Data analysis
- EIB configuration
- Employee training
- Report generation
- System implementation
- User support
- Talent management
- Learning management
- Problem solving
- Data validation
- Relationship building
- Project documentation
- Train users
Certification
- Workday Learning Pro
- Workday HCM Pro
Timeline
Lead, HRIS Analyst – Talent Management & Learning
Bridgestone/Firestone
10.2020 - Current
HRIS Analyst
Loews Hotels
11.2018 - 10.2020
HRIS Manager
Goodwill of Middle Tennessee
07.2017 - 11.2018
B.B.A. and M.S. - Information Systems
Middle Tennessee State University
Similar Profiles
Eddie OrtizEddie Ortiz
Sales and Service Specialist at Bridgestone/FirestoneSales and Service Specialist at Bridgestone/Firestone
Eric Hubbard JrEric Hubbard Jr
Automotive Technician at Bridgestone FirestoneAutomotive Technician at Bridgestone Firestone
Elijahwon CooperElijahwon Cooper
Production Operator at Bridgestone FirestoneProduction Operator at Bridgestone Firestone
Kameron SmuszKameron Smusz
Office Manager / Dispatcher at JLS Mechanical HVACOffice Manager / Dispatcher at JLS Mechanical HVAC
Jamari MeriweatherJamari Meriweather
Meat Service Clerk at KrogerMeat Service Clerk at Kroger