Patricia Higgins
Kings Park,NY
Summary
Detail-oriented Quality Assurance Auditor with a proven track record in enhancing operational workflows, leading training sessions, and ensuring compliance with standards. Committed to maintaining high-quality service delivery and fostering team collaboration.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Quality Assurance Auditor
Access a ride (MTA)
Long Island City, New York
10.2019 - Current
- Led training sessions on quality assurance protocols for staff members.
- Reviewed documentation and reports for accuracy and completeness.
- Identified compliance issues for management review.
- Evaluated service delivery processes to ensure adherence to standards.
- Maintained accurate records of all quality assurance activities performed.
- Participated in cross-functional teams to enhance operational workflows.
Dispatcher Clerk
Access a ride (MTA)
Long Island City, New York
09.2018 - 10.2019
- Coordinated transportation schedules for clients with various mobility needs.
- Communicated effectively with drivers to relay pick-up and drop-off instructions.
- Utilized scheduling software to manage ride requests and optimize routes.
- Assisted clients in understanding service options and eligibility requirements.
- Resolved issues and complaints from clients regarding transportation services.
Education
Bachelor of Arts -
Cebu Doctors University
Mandaue City, Cebu 04-2016
Skills
- Quality assurance
- Documentation review
- Training facilitation
- Software utilization
- Attention to detail
- Analytical thinking
- Interpersonal effectiveness
- Raw materials review
- Documentation assessment
- Internal auditing
- Auditing techniques
- Training and coaching
- Written communication
- Software applications
- Quantitative skills
Certification
- data analytics
Timeline
Quality Assurance Auditor
Access a ride (MTA)
10.2019 - Current
Dispatcher Clerk
Access a ride (MTA)
09.2018 - 10.2019
Bachelor of Arts -
Cebu Doctors University