Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Hill

Goodyear,AZ

Summary

Dynamic and results-driven professional with extensive experience at Sportsman's Warehouse, excelling in customer service and inventory management. Proven track record in training teams and enhancing operational efficiency, leading to increased customer satisfaction. Adept at cash handling and issue resolution, consistently fostering a positive customer experience.

Overview

8
8
years of professional experience

Work History

Associate

Aldi USA
11.2020 - Current
  • Managed inventory levels to ensure product availability and timely restocking.
  • Organized merchandise displays to enhance customer experience and accessibility.
  • Collaborated with team members to optimize workflow and improve efficiency.
  • Monitored expiration dates and rotated stock to minimize waste.
  • Conducted regular audits of stock levels, identifying discrepancies for resolution.
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
  • Greeted customers and directed to requested products.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
  • Ensured accurate pricing of products through diligent label verification during stocking procedures.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash handling procedures, ensuring accuracy and accountability.
  • Assisted customers with inquiries, providing exceptional service and support.

Clothing Sales Manager

Sportsman's Warehouse
11.2019 - 11.2020
  • Managed daily operations of clothing retail store, ensuring optimal sales performance.
  • Trained and mentored team members on customer service best practices and product knowledge.
  • Implemented inventory management strategies to optimize stock levels and minimize shrinkage.
  • Analyzed sales trends to forecast demand and adjust merchandising strategies accordingly.
  • Developed promotional displays that enhanced product visibility and increased customer engagement.
  • Coordinated staff schedules to align with peak shopping times, improving overall service efficiency.
  • Oversaw visual merchandising standards, maintaining brand consistency across all store displays.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
  • Oversaw daily operations including staffing schedules, budget management, and sales reporting to ensure smooth functioning of the store.
  • Optimized floor layouts for better product visibility resulting in increased foot traffic conversion rate.
  • Increased repeat business through excellent customer service, cultivating loyal clients who became regular shoppers.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Recruited, hired and trained many associates to develop into productive team members with excellent product knowledge.

Inventory Control Specialist

Sportsman's Warehouse
06.2018 - 11.2019
  • Monitored inventory levels, ensuring accuracy and timely replenishment of stock.
  • Conducted regular audits to identify discrepancies and prevent stock loss.
  • Collaborated with purchasing team to optimize inventory turnover rates.
  • Utilized inventory management software for tracking and reporting purposes.
  • Trained new staff on inventory control procedures and best practices.
  • Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
  • Completed physical inventory counts each month.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Customer Service Lead

Sportsman's Warehouse
08.2017 - 06.2018
  • Assisted team in resolving customer inquiries and complaints efficiently.
  • Supported onboarding of new staff by sharing knowledge of protocols and systems.
  • Collaborated with colleagues to ensure smooth day-to-day operations.
  • Documented customer interactions accurately for future reference and analysis.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Contributed ideas for improving processes based on frontline experiences with customers.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.

Education

Primavera High School
Chandler, AZ
05-2015

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Leadership qualities
  • Cash handling
  • Customer engagement
  • Courteous and professional
  • Issue resolution
  • New hire training
  • Inventory management
  • Multiple priorities management
  • Policy implementation
  • POS system operation

Timeline

Associate

Aldi USA
11.2020 - Current

Clothing Sales Manager

Sportsman's Warehouse
11.2019 - 11.2020

Inventory Control Specialist

Sportsman's Warehouse
06.2018 - 11.2019

Customer Service Lead

Sportsman's Warehouse
08.2017 - 06.2018

Primavera High School

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Patricia Hill