Patricia Hilton
Murfreesboro
Summary
Highly motivated examination professional with experience in the insurance industry. Proven track record of efficiency processing a high volume of claims while ensuring accuracy and compliance. Excellent problem-solving and communication skills with a commitment to providing superior customer service.
Overview
20
20
years of professional experience
Work History
Medical Claims Aduster
State Farm Insurance
08.2003 - 07.2013
- Resolved complex claims issues for expedited processing and resolution.
- Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
- Conducted thorough investigations of medical claims to ensure proper payment or denial.
- Improved customer satisfaction with timely and accurate claim settlements.
Medical Secretary
Scott And White Hospital
05.1993 - 06.2003
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
High School Diploma -
Sayville
West Sayville, NY06.1963
Skills
- ICD-10 Coding Knowledge
- HIPAA compliance awareness
- Teamwork orientation
- Continuous learning mindset
Timeline
Medical Claims Aduster
State Farm Insurance
08.2003 - 07.2013
Medical Secretary
Scott And White Hospital
05.1993 - 06.2003
High School Diploma -
Sayville
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