Patricia Hodges
Silsbee,Texas
Summary
Fraud expert with nearly five years of experience investigating suspicious activity. Collaborative professional dedicated to finding solutions through interdepartmental collaboration. Analytics and fraud pattern detection expert with a strong work ethic and professionalism. Experienced in compliance and regulatory legal interpretation for financial and banking services.
Overview
13
13
years of professional experience
Work History
Anti-Financial Crimes Fraud Specialist - Investigations
Stellar Bank (formerly CommunityBank of Texas)
10.2019 - 06.2024
- Performed a range of tasks related to fraud/BSA compliance.
- Performed investigative duties to scrutinize both suspected and confirmed cases of fraud.
- Evaluated risk ratings and monitored ongoing fraud trends.
- Reviewed and disposed of all assigned cases, fraud alerts generated by transaction monitoring/screening systems.
- Efficiently investigate fraudulent and suspicious activities such as deposit & check fraud, online account takeover and elder financial exploitation.
- Handled investigations for Grand Jury Subpoenas and law enforcement requests with a focus on integrity and confidentiality.
- Prepared initial SARs and Continuing Activity Reports as mandated for submission to FinCEN.
- Collaborate closely with customer servicing officers and other bank staff to verify legitimacy of customer transactions, facilitating prompt returns to mitigate potential losses for both the customers and the bank.
- Skilled at effectively resolving fraud cases by maintaining open lines of communication with management during investigations.
- Perform negative news searches.
- Streamlined operations by closely working with disparate teams in disputes, recoveries, customer service and compliance.
- Monitored consumer transactions and account activity for suspected fraudulent activity, such as identity theft, kiting, account take-over, and friendly fraud.
- Developed and implemented departmental policies and procedures.
Teller Supervisor
CommunityBank of Texas
06.2015 - 10.2019
- Provided oversight of tellers to guarantee a seamless experience for both bank personnel and clients in the banking center.
- Ensured regulatory compliance with safety standards for banking personnel through strict adherence to set guidelines.
- Contributed to the implementation of efficient audit procedures through regular random teller and vault cash audits.
- Created and managed weekly employee work schedules.
- Maintained oversight of teller activities by thoroughly examining and approving transactions related to official checks, deposits, and cashed checks.
- Instituted reconciliation and filing processes for monthly and daily logs per banking retention schedule.
- Executed various tasks as a lobby/drive-thru teller, with responsibilities including maintaining accurate cash handling through balanced teller drawers.
- Executed multiple banking responsibilities including accepting and processing account deposits and withdrawals, facilitating transfers, distributing official checks alongside cashing both customer's and issued checks while offering requested support.
- Supported with ATM balancing efforts while conducting error research.
- Prepared outgoing cash shipments and ordered money for the banking center on a weekly basis.
- Executed regular proof work and followed up on chargebacks and deposit corrections.
Senior Sales and Service Advisor
BBVA Compass Bank
05.2013 - 12.2014
- Performed diverse functions within the banking center, acting as a loan officer for all consumer and non-consumer loans utilizing a valid NMLS number
- Achieved all yearly corporate-required targets for consumer, non-consumer, loans, cross-sell, and investment referrals.
- Streamlined corporate interface and elevated customer experience
- Provided direction to teller staff on all aspects of financial transactions, training activities and appointment scheduling.
- Demonstrated exemplary expertise in handling multiple computer systems while serving customers' needs.
- Provided comprehensive information on company products, policies, and plan benefits.
- Utilized a streamlined onboarding process lasting 2 days, 2 weeks, and 2 months
- Managed account resolution and maintenance tasks
Associate Manager
BBVA Compass Bank
03.2011 - 05.2013
- Maintained oversight of tellers and facilitated a streamlined process for bank personnel and clients at the banking center.
- Maintained a secure environment for bank personnel through adherence to policy and procedures
- Demonstrated excellence in client satisfaction through proficient needs management
- Consistently met corporate expectations for acquiring consumer, non-consumer, loan, cross-sell and investment referrals.
- Increased efficiency in utilizing and trained personnel in platform systems.
- Implemented processes to guarantee precise reconciliation of general ledger accounts.
Education
High School Diploma -
Bethel Baptist Academy
Jasper, TX05-2003
Skills
- Ability to conduct confidential investigations with integrity
- Online Data Management for Investigations
- Fraud Detection Expertise
- Fraud Pattern Recognition
- Proficient in Reporting and Filing SARs
- Strong Written and Oral Communication
- Self disciplined individual with exceptional time management
- Risk Assessment Analysis
- Proficient in Time-Sensitive Tasks
- Strong Attention to Detail
- Well versed with programs such as Verafin, Finser, Jack Henry (JHA), and Centrix
- Self-Sufficient and Collaborative
- Policy and Procedure Development
Accomplishments
- Bulldog Award
- Stellar Teller Award
- Top Performer
References
References available upon request.
Timeline
Anti-Financial Crimes Fraud Specialist - Investigations
Stellar Bank (formerly CommunityBank of Texas)
10.2019 - 06.2024
Teller Supervisor
CommunityBank of Texas
06.2015 - 10.2019
Senior Sales and Service Advisor
BBVA Compass Bank
05.2013 - 12.2014
Associate Manager
BBVA Compass Bank
03.2011 - 05.2013
High School Diploma -
Bethel Baptist Academy
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