Patricia Holguin Villa
Aurora,Co
Summary
Experienced financial professional with a strong background in investment strategies, risk management, and client relationship-building. Deep expertise in analyzing market trends and making informed decisions. Known for strong analytical skills and effective communication. Approach financial goals with a collaborative mindset, fostering teamwork and synergy. Adaptable to changing market conditions, ensuring optimal results for both clients and the overall team.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
Oreily's Auto Parts
01.2025 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Optimized workflow efficiency by introducing automation tools into the QA process where appropriate.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Managed over 100 emails a day from customers
STORE MANAGER
Ez Pawn
12.2013 - 04.2022
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Developed and executed marketing plans to promote store products and services
- Set sales targets and budgets for team leads and employees to follow
- Leveraged new sales strategies to increase store revenue
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Prepared staff work schedules and assigned specific duties
- Set prices and credit terms for goods and services, based on forecasts of customer demand
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements
- Interviewed and hired prospective employees according to team needs
- Arranged store cleanings and renovations during periods of low customer traffic
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Scheduled maintenance and repairs for the store
- Stocked and organized products in storage spaces and retail shelves
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Responding quickly to meet customer needs and resolve problems
- Handled over 30 customer calls daily
- Emailed over 20 plus customers about sales
- Managed a team of 10 people
Education
GED -
CCA
Aurora, CO2018
Skills
- Team leadership in projects
- Inventory Audits
- Cost Control
- Effective time management
- End-of-day reconciliation procedures
- Workforce motivation methods
- Reliable cash handling
- Emotional inelegance
- Customer support expertise
- Bank and Safe Deposits
- Cash Management
- Staff Supervision
- Detail-oriented
- Analytical thinking
- Problem-solving skills
- Quality control processes
- Relationship building
- Bilingual proficiency
LANGUAGES
English
Spanish Fluent
Timeline
Quality Assurance Specialist
Oreily's Auto Parts
01.2025 - Current
STORE MANAGER
Ez Pawn
12.2013 - 04.2022
GED -
CCA
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