Summary
Work History
Education
Skills
Timeline
Generic

Patricia Hollis

Clarksville,TN

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Sales Associate

Darby Auto Sales
Clarksville, TN
2023 - Current
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Conducted test drives for prospective buyers.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Greeted customers and provided product information.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Developed relationships with potential buyers through phone calls and emails.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Created detailed reports of daily sales activities for management review.
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Managed sales negotiations and financing options.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Followed up with customers to build long-term relationships and successful referrals.

Sells Rep/Owner

Self Employed Web
North Augusta, SC
2013 - 2017
  • Identified and recruited staff members, including managers and sales personnel.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Kept records for production, inventory, income and expenses.
  • Interviewed, trained and supervised employees.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Determined pricing for products or services based on costs and competition.
  • Established marketing strategies, such as social media campaigns, to promote the business.

Server

Alfies Restaurant
Ocklawaha, FL
2011 - 2013
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Property Manager/Apartment Leasing Agent

Namisha Management
Leesburg, FL
2008 - 2011
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Negotiated leases, rental agreements, and other contractual documents related to property management activities.
  • Managed all maintenance requests from tenants in a timely manner.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Handled resident complaints and expedited maintenance requests.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Completed lease applications and verifications, notifying prospects of results.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Exercised direct supervision over property staff.
  • Built relationships with service vendors and submitted associated billing statements.
  • Updated tenant and unit information to keep current in housing database.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Met with clients to negotiate management and service contracts.

Sales Representative

Puronics
Lady Lake, FL
2006 - 2008
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Maintained accurate records of all sales and prospecting activities.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Collaborated with other departments such as marketing, finance, logistics.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Monitored customer order process and addressed customer issues.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Cashier/Assistant Front Office Manager

Publix
Eustis, Florida
1994 - 2002
  • Greeted customers and provided assistance in locating items.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints regarding sales and service.
  • Assisted with pricing merchandise for sale in store.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Balanced daily financial transactions using appropriate methods according to established procedures.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Processed returns and exchanges according to company policies and procedures.
  • Informed customers about current promotions such as discounts on certain products or services offered by the store.
  • Stocked shelves with incoming goods from delivery trucks as needed.
  • Verified that all coupons were valid before processing them for payment.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Ensured compliance with all applicable laws related to selling age-restricted items such as tobacco or alcohol.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Adhered to safety regulations when handling sharp objects such as knives or scissors.
  • Monitored customer traffic flow throughout the store during peak hours and adjusted checkout lines accordingly.
  • Interacted politely with customers to promote quality service during checkout.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Swept and mopped front end during shifts to maintain professional appearance.
  • Issued receipts, change and refunds to customers to promote smooth operations.
  • Backed up cashiers ringing up large number of customers by bagging products.
  • Maintained financial records by counting cash and recording tips at end of shift.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained work area and kept cash drawer organized.
  • Scanned items and checked pricing on cash register for accuracy.
  • Counted and balanced cashier drawers.

Education

Umatilla High School
Umatilla, FL
05-2001

Skills

  • Business Development
  • Product Sales
  • Inventory Control
  • Contract Preparation
  • Upselling
  • Relationship selling
  • Customer Service
  • Problem-solving skills
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Retail Store Operations
  • Display Setup
  • Excellent communication skills
  • Time Management
  • Merchandising knowledge
  • Merchandising understanding
  • Relationship Building
  • Sales Training
  • Energetic self-starter
  • Stocking and Receiving
  • Problem-Solving
  • Cash Register Operation
  • Money Transfer Systems
  • Multi-tasking strength
  • Exceptional customer service
  • Written and oral communication skills
  • Flexible Schedule
  • Listening Skills
  • Verbal/written communication
  • Cold-calling

Timeline

Sales Associate

Darby Auto Sales
2023 - Current

Sells Rep/Owner

Self Employed Web
2013 - 2017

Server

Alfies Restaurant
2011 - 2013

Property Manager/Apartment Leasing Agent

Namisha Management
2008 - 2011

Sales Representative

Puronics
2006 - 2008

Cashier/Assistant Front Office Manager

Publix
1994 - 2002

Umatilla High School

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Patricia Hollis