Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Holmes

North Highlands

Summary

Compassionate and results-driven professional with over five years of experience in social services and case management. Expertise in client assessment, crisis intervention, housing retention, and navigating public agencies to provide holistic support for individuals experiencing homelessness. Proven ability to build rapport, resolve conflicts, and empower clients toward self-sufficiency using Trauma-Informed Care practices.

Overview

18
18
years of professional experience

Work History

Child Care Provider (Home-Based)

Self-Employed
01.2024 - 02.2025
  • - Operated a self-employed child care service from my own home, receiving payments through Child Action's child care subsidy program.
  • - Provided nurturing daily care for toddlers in a safe, structured environment, supporting early development.
  • - Developed daily routines promoting physical, emotional, and social growth.
  • - Designed and led age-appropriate educational activities including storytelling, crafts, and outdoor play.
  • - Maintained regular communication with parents to ensure consistency and address developmental milestones.
  • - Adhered to Child Action guidelines for quality standards, safety, nutrition, and reporting.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.

Program Specialist

St. John's Shelter
08.2007 - 02.2012
  • Oversaw daily shelter operations for 100+ residents, ensuring cleanliness, safety, and regulatory compliance.
  • -Conducted daily inspections and maintained communication logs to monitor resident well-being and room conditions.
  • Collaborated with Case Managers to report client progress, needs, and support plans toward self-sufficiency.
  • Provided transportation for residents to appointments, job interviews, medical visits, and other essential services

Housing Retention/Case Manager Liaison

Volunteers of America
11.2017 - 10.2023
  • - Assisted clients in completing Housing Choice Voucher (HCV) applications and navigating eligibility requirements.
  • - Provided individualized crisis management, conflict mediation, and support to vulnerable populations.
  • Researched best practices and developed strategies to improve program outcomes.
  • - Maintained accurate client data in HMIS, ensuring compliance with program standards.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.

Education

High School Diploma -

Highland
Sacramento, CA

Skills

  • - Proficient in case management and client advocacy
  • - Crisis intervention and conflict resolution expertise
  • - Skilled in housing assistance and retention strategies
  • - Experienced in Trauma-Informed Care and motivational interviewing
  • Recreation planning
  • Care management
  • - Strong collaboration with public agencies and community partners
  • - Proficient in Microsoft Office Suite (Word, Excel) and HMIS
  • - Strong problem-solving and critical thinking abilities
  • - Excellent communication and interpersonal skills
  • - Adaptable and flexible in high-pressure situations

Timeline

Child Care Provider (Home-Based)

Self-Employed
01.2024 - 02.2025

Housing Retention/Case Manager Liaison

Volunteers of America
11.2017 - 10.2023

Program Specialist

St. John's Shelter
08.2007 - 02.2012

High School Diploma -

Highland

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