Patricia Holmes
Oklahoma City
Summary
- Dynamic operations manager with a proven track record at Oncue Express, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and process improvements, while successfully managing inventory and logistics. Skilled in staff training and development, fostering a productive work environment that drives efficiency and engagement.
Overview
12
12
years of professional experience
Work History
2A Manager
Oncue Express
02.2021 - 06.2025
- Oversaw daily operations, ensuring adherence to company policies and safety standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored team members on best practices and workflow optimization.
- Coordinated logistics and scheduling to maximize resource utilization and minimize delays.
- Managed inventory levels, reducing waste through effective stock control measures.
- Facilitated communication between departments to streamline operations and improve service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
H.T.S
Independent Opportunities Inc.
05.2013 - 08.2016
- Oversaw daily operations, ensuring adherence to company policies and safety standards.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored team members on best practices and workflow optimization.
- Coordinated logistics and scheduling to maximize resource utilization and minimize delays.
- Managed inventory levels, reducing waste through effective stock control measures.
- Facilitated communication between departments to streamline operations and improve service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma - Basic Studies
Thumderbird You Academy
Pryor, OK03.1996
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Operations management
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Sales management
- Performance evaluations
- Product management
- Budget control
Timeline
2A Manager
Oncue Express
02.2021 - 06.2025
H.T.S
Independent Opportunities Inc.
05.2013 - 08.2016
High School Diploma - Basic Studies
Thumderbird You Academy