Patricia Holt

• Directed end-to-end tasks for custom cabinetry, covering delivery handling, construction and setup completion.

• Supported customer decisions by recommending various wood types, color options, and hardware.

• Managed inventory flow for construction materials.

• Accomplished multiple tasks within established timeframes.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Processed customer transactions promptly, minimizing wait times.
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Referred customers to other banking departments for specialized services.