Patricia Houston
Denver,CO
Summary
Information Technology Unified Communications Engineer managing Avaya telephony systems and Ascom wireless phones in a hospital environment. Provides technical telephony support, troubleshoots device issues, and coordinates purchase and repair of communications equipment to keep voice service available for staff and patients. Brings Administrative Assistant-level Microsoft Office and customer service skills to daily coordination and support.
Overview
32
32
years of professional experience
Work History
Information Technology Unified Communications Engineer
Hospital Sister’s Health System
06.2021 - 08.2026
- Handled telephony support tickets weekly, resolving user issues and tracking follow-up requests.
- Managed and troubleshot the Avaya telephony system, supporting reliable call handling and system performance.
- Supported Ascom wireless phones for clinical staff, addressing device operation issues and routine service needs.
- Coordinated telephony equipment purchases and repairs, working with vendors to maintain service continuity.
Medical Group, Anesthesia Department Administrative Assistant
Hospital Sister’s Health System
11.2020 - 06.2021
- Reconciled invoices for the anesthesia department.
- Provided clerical support to managers, anesthesiologists, and nurse anesthetists across daily administrative needs.
- Delivered in-person and telephone customer service to patients, staff, and callers with a professional, responsive approach.
- Processed travel reimbursements accurately and tracked supporting paperwork for timely review.
Information Technology Administrative Assistant
Hospital Sister’s Health System
08.1999 - 08.2020
- Maintained computer classroom calendars to keep scheduling organized and accessible.
- Tracked office equipment and supplies to support daily operations and reduce shortages.
- Prepared departmental social accountability reports with clear, accurate documentation.
- Maintained office equipment and supplies to support smooth day-to-day administrative workflows.
- Assisted with administrative coordination across clerical, scheduling, and reimbursement tasks as needed.
Engineering and Construction Department Secretary
St. John’s Hospital
12.1997 - 08.1999
- Supported the front desk by greeting visitors, routing calls, and handling routine questions professionally.
- Managed office correspondence and scheduling support using Microsoft Office software for day-to-day department coordination.
- Coordinated office equipment support and vendor follow-up to help keep departmental operations running smoothly.
Engineering and Construction Front Desk Associate – Receptionist
St. John’s Hospital
12.1994 - 12.1997
- Routed telephone calls to the appropriate manager or shop leader and supported timely message delivery.
- Prepared and distributed repair and preventive maintenance tickets to mechanics, electricians, carpenters, painters, and clinical engineering staff.
- Maintained the repair and preventive maintenance ticket database to keep departmental records organized and accessible.
- Coordinated requests between visitors, colleagues, and maintenance teams to support prompt facility response.
- Provided courteous front-desk support by answering routine questions and directing people to the right contact.
- Handled daily office tasks that kept the reception area organized and operations running smoothly.
Education
Bachelor of Business Administration - Management and Organizational Behavior
Benedictine University
Springfield, ILAssociate of Secretarial Science - undefined
Robert Morris College
Carthage, ILSkills
- Avaya telephony system
- Ascom wireless phones
- Telephony troubleshooting
- Unified communications support
- Voice mail system administration
- Help desk ticketing
- PBX administration
- Microsoft Office software
- Public interaction and customer service skills
- Office equipment support
- Vendor coordination
Timeline
Information Technology Unified Communications Engineer
Hospital Sister’s Health System
06.2021 - 08.2026
Medical Group, Anesthesia Department Administrative Assistant
Hospital Sister’s Health System
11.2020 - 06.2021
Information Technology Administrative Assistant
Hospital Sister’s Health System
08.1999 - 08.2020
Engineering and Construction Department Secretary
St. John’s Hospital
12.1997 - 08.1999
Engineering and Construction Front Desk Associate – Receptionist
St. John’s Hospital
12.1994 - 12.1997
Associate of Secretarial Science - undefined
Robert Morris College
Bachelor of Business Administration - Management and Organizational Behavior
Benedictine University