Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Howard

Grenada,MS

Summary

Proven LEADER in operational efficiency and team development, notably at USPS, where I enhanced mail handling processes and customer satisfaction. Dependable, offering 9 years processing mailpieces and packages to foster timely delivery. Highly attuned to varying customer needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings. Adaptable successful managing team of 2 to 4 in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail.

Overview

21
21
years of professional experience

Work History

PSE Clerk

USPS
11.2015 - Current
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
  • Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
  • Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
  • Assisted customers with special services requests such as certified mail or insurance claims, fostering trust in the USPS brand.
  • Enhanced customer satisfaction by efficiently sorting, routing, and distributing mail to appropriate destinations.
  • Upheld a professional demeanor when interacting with customers, coworkers, and supervisors to maintain a positive work environment.
  • Stayed current on USPS regulations and updates through regular attendance at training sessions or team meetings, applying new knowledge to daily tasks for continuous improvement in service quality.
  • Contributed to loss prevention efforts by adhering strictly to security policies regarding sensitive materials or restricted items in the mail stream.
  • Ensured smooth operations through regular maintenance checks on postal equipment, reporting malfunctions promptly for quick resolution.
  • Provided exceptional customer service while addressing inquiries about postage rates, mailing regulations, and other postal matters.
  • Reduced errors in package deliveries by meticulously verifying recipient information and tracking numbers.
  • Safeguarded USPS property from theft or damage by vigilantly monitoring facility after hours as required during assigned shifts.
  • Demonstrated adaptability when rotating between various tasks such as window clerk duties, bulk mail processing, or collection route coverage as needed.
  • Supported financial goals through precise cash handling practices during transactions involving stamps, money orders, or other postal fees.
  • Streamlined workflow by keeping a clean work environment free from hazards and following safety protocols at all times.
  • Boosted revenue by upselling additional postal products and services when appropriate during customer interactions.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Upsold postal services like insurance and tracking.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Monitored performance of junior team members and offered support.
  • Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
  • Collaborated with USPS inspectors on routine audits resulting in consistently high scores for procedural adherence.
  • Managed a diverse team of postal workers, fostering an inclusive work environment that promoted teamwork and collaboration.
  • Trained, and evaluated performance of employees.

Technical Lead

Caterpillar
01.2011 - 12.2013
  • Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
  • Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
  • Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
  • Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.

Functional Specialist

Whirlpool
08.2003 - 08.2009
  • Reduced project completion time by effectively managing resources and prioritizing tasks.
  • Improved customer satisfaction rates with diligent attention to detail and prompt resolution of issues.
  • Coordinated efforts across departments ensuring seamless collaboration towards shared objectives.
  • Reengineered existing workflows for optimal efficiency, yielding notable improvements in staff productivity levels.

Education

Bachelor of Arts - Health And Wellness

University of Arizona
Glendale, AZ
06.2024

High School Diploma -

Bruce High School
Bruce, MS
05.2000

Skills

Operations Management

Workload prioritization

Sales Support

Multi-tasking Capabilities

Filing systems

Adherence to Policies

Computer savvy

Handling and sorting mail

Timeline

PSE Clerk

USPS
11.2015 - Current

Technical Lead

Caterpillar
01.2011 - 12.2013

Functional Specialist

Whirlpool
08.2003 - 08.2009

Bachelor of Arts - Health And Wellness

University of Arizona

High School Diploma -

Bruce High School

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Patricia Howard