Patricia Hoyos
Sunrise,FL
Summary
Motivated and organized professional with experience in customer service and sales. Skilled at building strong client relationships, understanding customer needs, and communicating effectively. Dependable team member with strong time-management and problem-solving abilities, ready to take on new responsibilities and contribute to team success.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
South Florida Auto Auction
08.2018 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met with appraisers to determine merchandise starting bid and final sale potential.
- Worked with promotional department to detail advertising campaign for each auction.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Conducted regular meetings with arbiters to discuss complex disputes, establish standard procedures and address common concerns in conflict resolution.
- Input data into spreadsheets and databases.
Massage Therapist
Hand And Stone
04.2017 - 03.2020
- Booked appointments, answered phones, greeted clients, and created client service tickets.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Sales Associate
Men's Wearhouse
10.2012 - 01.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Processed incoming stock and documented product information to manage inventory levels.
- Greeted customers, identified needs and provided product advice.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX11-2016
High School Diploma -
Kennedale High School
Kennedale, TX05-2010
Skills
- Engaging persuasive communication
- Skilled in telemarketing techniques
- Customer engagement through phone sales
- Skilled in formatting and editing with Microsoft Word
- Spanish language fluency
- Proficient in Microsoft Excel
- Sales negotiation proficiency
- Post-interaction follow-up
- Skilled in troubleshooting challenges
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
South Florida Auto Auction
08.2018 - Current
Massage Therapist
Hand And Stone
04.2017 - 03.2020
Sales Associate
Men's Wearhouse
10.2012 - 01.2017
Associate of Arts -
Tarrant County College
High School Diploma -
Kennedale High School