PATRICIA HUNTER
Kernersville,NC
Summary
Dedicated customer service advocate with a proven track record in resolving inquiries and enhancing patient experiences. Strong communication and problem-solving skills drive successful outcomes.
Overview
21
21
years of professional experience
Work History
CUSTOMER SERVICE ADVOCATE
CARECENTRIX
Hartford, CT
02.2021 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Main function is to provide Home Health care and or DME for patients once they are discharged from a hospital or a rehabilitation facility.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
- Monitored team performance metrics to ensure adherence to quality standards and best practices.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Clinical Administrative Coordinator
UNITED HEALYHCARE
Elkridge, MD
09.2014 - 01.2016
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Utilized a company database with over several thousand members with UHC, CIP and Medicare insurance to schedule visits with our nurse practitioners in the patients home.
- Utilized electronic health records software proficiently, enabling quick access to vital patient information when required.
- Collaborated with healthcare providers to create well-coordinated care plans tailored to individual patient needs.
Patient Financial Services Representative
DIMENSIOND HEALTHCARE
CHEVERLY MD
01.2009 - 05.2013
- Processed patient billing inquiries, ensuring accurate account information and timely resolution of issues.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Contributed to team success by sharing knowledge of best practices in medical billing and coding procedures.
- Developed strong relationships with insurance providers, fostering effective communication to facilitate prompt payment processing.
Customer Service Representative
BLUE CROSS BLUE SHIELD
Middletown, NY
05.2005 - 03.2007
- Resolved customer inquiries through effective communication and problem-solving techniques.
- provided BCBS benefit information to members, updated demographics and supplied EOB's when needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
No Degree - HEALTH OMFORMATION TECHNOLOGY
DeVry University
Naperville, IL01-2016
Skills
- Call center experience
- Data entry
- Administrative support
- Data collection
- Professional telephone demeanor
- Document control
- Problem-solving
- Medical terminology
- Customer service
Timeline
CUSTOMER SERVICE ADVOCATE
CARECENTRIX
02.2021 - Current
Clinical Administrative Coordinator
UNITED HEALYHCARE
09.2014 - 01.2016
Patient Financial Services Representative
DIMENSIOND HEALTHCARE
01.2009 - 05.2013
Customer Service Representative
BLUE CROSS BLUE SHIELD
05.2005 - 03.2007
No Degree - HEALTH OMFORMATION TECHNOLOGY
DeVry University