Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Patricia Hurt

Waynesboro,VA

Summary

Hardworking candidate, skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner, while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills and an ability to lead and motivate a team to success. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.

Overview

10
10
years of professional experience

Work History

Guest Services Coordinator

Sun Retreats
Stuarts Draft, VA
05.2024 - Current
  • Greet and establish rapport with guests, current and prospective residents
  • Field resort comments, suggestions, and complaints to the Resort Manager
  • Check guests in and out for their reservations
  • Perform general administrative duties such as answering phones, typing, copying, faxing, and filing
  • Collect and post security deposits, rent, or funds for other services in Yardi, Campspot, NetSuite
  • Make collection calls for site rental payments as directed; submit bad debt files to collections
  • Process resident move-ins and move-outs
  • Complete and maintain resort records, reports, and files
  • Review and code invoices and statements for manager approval
  • Assist prospective residents by checking the status of available seasonal sites and monthly sites, assist with rental applications with manager, managers discretion
  • Coordinate with Underwriting team to obtain approvals on prospective resident applications; track all approvals and denials
  • Maintain petty cash fund
  • Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc
  • Ensure office supplies are sufficiently stocked and prepare supply orders as needed
  • Assist with planning and coordinating guest and resident relation events and activities within the resort
  • Assist with the preparation of marketing materials
  • Other duties as assigned.

Cook/Prep/Cashier

Sun Retreats
Stuarts Draft, VA
03.2023 - Current
  • Maintained clean, organized cook station in compliance with company standards, procedures, and sanitation requirements
  • Prepared cooking ingredients by washing and chopping vegetables and cutting meat
  • Kept clean and orderly kitchen by washing dishes and sanitizing surfaces
  • Effectively communicated with team members and management regarding tasks or issues related to the kitchen area
  • Verified all food products were properly labeled and stored
  • Displayed excellent organizational skills by efficiently managing multiple tasks simultaneously
  • Maintained an accurate inventory of supplies needed for daily operations
  • Provided support in training new staff members on job duties related to the prep cook position
  • Trained new staff members on proper food preparation techniques and safety protocols.

Housekeeping Supervisor

Thousand Trail
Williamsburg, VA
08.2021 - 01.2023
  • Supervised employees in daily process of cleaning vacant and stay-over guest rooms
  • Inspected vacant and cleaned rooms to verify the best presentation to guests
  • Trained new employees on duties and responsibilities of department
  • Provided guidance and support to housekeeping staff as needed
  • Scheduled and organized daily cleaning tasks for housekeeping staff
  • Displayed strong leadership capabilities while training new staff members on proper cleaning techniques
  • Promptly addressed any issues or concerns related to employee performance
  • Coordinated with maintenance teams regarding repair requests from guests
  • Utilized effective problem-solving strategies to resolve customer complaints in a timely manner
  • Inventoried stock to verify available supplies and equipment in adequate amounts
  • Maintained accurate records of inventory, supplies, and personnel performance reviews.

Activities Coordinator

Thousand Trail
Williamsburg, VA
08.2021 - 01.2023
  • Implemented new programs and activities to meet guests needs and interests
  • Coordinated all aspects of event logistics, from catering to entertainment
  • Designed and distributed weekly calendar of activities to keep guests informed of upcoming events
  • Decorated facility or institution for holidays and special events
  • Collaborated with team members to ensure successful event outcomes
  • Supervised setup of equipment, decorations, and other event necessities onsite
  • Conducted pre-event meetings with staff and volunteers to review expectations and responsibilities
  • Trained workers in company procedures or policy
  • Assigned tasks and work hours to staff
  • Developed long-term relationships with vendors to ensure quality services were provided to customers at competitive prices
  • Planned programs of events or schedules of activities.

Cashier/Server/Prep

McAlister's Deli
Waynesboro, VA
04.2014 - 11.2015
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Maintained cleanliness of the checkout area by cleaning counters, shelves, and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Accurately processed customer payments using cash, credit cards, and checks
  • Helped restock shelves when necessary to maintain an organized display area
  • Developed strong customer service skills by providing efficient and accurate service
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Counted and balanced cash drawer at the beginning and end of each shift
  • Assisted with closing duties such as counting money and reconciling receipts
  • Followed all safety protocols while handling money
  • Arranged and restocked displays and merchandise racks to maintain store appearance.

Education

High School Diploma -

Stratford Careers Institute
06.2004

Skills

  • Credit Card Payment Processing
  • Stocking and Replenishing
  • Retail Sales Customer Service
  • Microsoft Excel
  • Problem-Solving Ability
  • Money Handling Abilities
  • POS Systems and Ordering Platforms
  • Critical Thinking
  • Food Preparation
  • NetSuite
  • Yardi
  • Event Planning
  • Guest relations expertise
  • Inbound Call Management
  • Guest Relations
  • Checking reservations
  • Customer service standards
  • Sales and Upselling
  • Multi-Line Phone Systems
  • Check-in procedures
  • Recordkeeping abilities
  • Complaint Handling
  • Reservation Management
  • Verifying reservations
  • Accepting payments
  • Processing payments
  • Check-out procedures
  • Making reservations
  • Sales understanding

Assessments

  • Cleaner fit, Proficient, 10/01/23
  • Work style: Reliability, Proficient, 02/01/23
  • Early childhood development, Proficient, 10/01/23
  • Delivery driver, Proficient, 11/01/23
  • Basic computer skills, Proficient, 03/01/23
  • Cooking skills: Basic food preparation, Proficient, 09/01/23
  • Customer focus & orientation, Proficient, 02/01/23
  • Sales skills, Proficient, 03/01/23
  • Attention to detail, Proficient, 03/01/23

Timeline

Guest Services Coordinator

Sun Retreats
05.2024 - Current

Cook/Prep/Cashier

Sun Retreats
03.2023 - Current

Housekeeping Supervisor

Thousand Trail
08.2021 - 01.2023

Activities Coordinator

Thousand Trail
08.2021 - 01.2023

Cashier/Server/Prep

McAlister's Deli
04.2014 - 11.2015

High School Diploma -

Stratford Careers Institute

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Patricia Hurt