Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Patricia Hylton

Administrative Assistants/Secretary
East Orange,NJ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Retail Associate

Burlington
1 2023 - 1 2024
  • Provided exceptional customer service to enhance the shopping experience for customers
  • Assisted customers with product inquiries, purchases, and returns in a fast-paced retail environment
  • Maintained a clean and organized store layout to optimize customer navigation and product visibility
  • Collaborated with team members to achieve sales targets and ensure efficient store operations
  • Handled cash transactions and operated point-of-sale (POS) systems accurately.

Sales and Customer Support Specialist

Doterra
01.2020 - 01.2023
  • Participated in Doterra's medical training sessions conducted via Zoom, gaining knowledge of essential oils and their health benefits
  • Educated clients on the uses and benefits of Doterra products for various health concerns
  • Managed customer inquiries and orders through phone and online communication channels
  • Maintained detailed records of client interactions and product sales for follow-up and analysis.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Secretary/Administrative Assistant

Courts Furniture
01.2015 - 01.2019
  • Managed incoming calls, emails, and correspondence, ensuring timely and appropriate responses
  • Maintained office supplies inventory and placed orders as necessary to ensure smooth operations
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Supported the administrative team with various tasks, including data entry, filing, and record-keeping.
  • Maintained daily report documents, memos and invoices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Skills

  • Cash Register Operation
  • Customer Engagement
  • Computer Skills
  • Office Administration
  • Appointment Scheduling
  • Data Entry
  • Reception Management

Additional Information

Professionalism: Demonstrating a high level of professionalism in all interactions and
maintaining a positive and respectful attitude towards colleagues, patients, and visitors.

Empathy: Showing empathy and compassion towards patients and their families,
understanding their concerns, and providing support as needed in a medical setting.

Initiative: Taking initiative to anticipate needs, proactively address issues, and contribute
ideas for improving office processes and procedures.

Dependability: Being reliable and trustworthy, consistently completing tasks accurately
and on time, and following through on commitments.

Flexibility: Being adaptable and open to change, willing to take on new responsibilities or
adjust schedules to meet the needs of the clinic.

Attention to Confidentiality: Understanding the importance of maintaining patient
confidentiality and adhering to privacy regulations in all aspects of administrative work.

Strong Work Ethic: Showing dedication and commitment to performing duties to the best
of one's ability, with a focus on achieving excellence in all tasks.

Timeline

Sales and Customer Support Specialist

Doterra
01.2020 - 01.2023

Secretary/Administrative Assistant

Courts Furniture
01.2015 - 01.2019

Retail Associate

Burlington
1 2023 - 1 2024
Patricia HyltonAdministrative Assistants/Secretary