Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Jacobs

Kaufman,Texas

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Anozie Law Firm
07.2023 - Current
  • Answered multi-line phone system, routing calls, and delivered messages to staff.
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Called Courts to retrieve paperwork and visited courts to file paperwork.
  • Called clients to set up payment plans.

Restaurant Front of House Manager

Cole Mountain Restaurant
07.2021 - 01.2023
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Waitress

Egg Morning Cafe
04.2020 - 09.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.2023

Skills

  • Back Office Operations
  • Document Retrieval
  • Phone Call Answering
  • Data Collection
  • Employee Training
  • Data Entry Documentation
  • Business Writing
  • Customer Service
  • PC Proficiency
  • Mail Management
  • Excel Spreadsheets
  • Time Management

Timeline

Administrative Assistant

Anozie Law Firm
07.2023 - Current

Restaurant Front of House Manager

Cole Mountain Restaurant
07.2021 - 01.2023

Waitress

Egg Morning Cafe
04.2020 - 09.2021

High School Diploma -

Penn Foster Career School

Similar Profiles

CREATE PROFILE
Patricia Jacobs