Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Jaggon

Kissimmee

Summary

Adept in customer service with over three years of experience, notably at Omaha Steaks, I excel in problem resolution and active listening, enhancing customer loyalty and satisfaction. Skilled in call center operations and de-escalation techniques, my approach has significantly improved resolution times, demonstrating a strong blend of empathy and efficiency.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Customer Service Representative, C.E.C

Omaha Steaks
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Process claims and Refunds.

Customer Service Representative

Faneuil Inc.
10.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assist with changing primary care doctors
  • Assist with processing ID changes
  • Assist with pharmacy calls
  • Referrals for social workers
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Flagger, Cashier, Ticket Collector

Career USA
12.2000 - 07.2007
  • Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
  • Accustomed to nighttime flagging in high traffic areas.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Floor Assistance, Cashier, Stocker

Ross Dress for Less
04.2004 - 07.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Cashier, Stocker

Winn Dixie Supermarket
05.2002 - 07.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Psychology in Addiction Counseling

Southern New Hampshire University
Hooksett, NH
07-2028

Certificate - Medical Terminology I,II,III

Rice University
Houston, TX
05-2023

Certificate - Hospitality And Tourism Management

Florida Atlantic University
Boca Raton, FL
05-2020

High School Diploma And Practical Nursing -

Institute Of Higher Learning
Kinston Ja
07-2009

Skills

  • Customer service (3) years
  • Call center experience
  • Problem resolution
  • Customer relations
  • Payment processing
  • Order processing

Timeline

Customer Service Representative, C.E.C

Omaha Steaks
11.2024 - Current

Customer Service Representative

Faneuil Inc.
10.2021 - 04.2023

Floor Assistance, Cashier, Stocker

Ross Dress for Less
04.2004 - 07.2005

Cashier, Stocker

Winn Dixie Supermarket
05.2002 - 07.2003

Flagger, Cashier, Ticket Collector

Career USA
12.2000 - 07.2007

Bachelor of Science - Psychology in Addiction Counseling

Southern New Hampshire University

Certificate - Medical Terminology I,II,III

Rice University

Certificate - Hospitality And Tourism Management

Florida Atlantic University

High School Diploma And Practical Nursing -

Institute Of Higher Learning

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