Patricia Jahnke
St. Louis,MO
Summary
Store Manager driven to exceed sales goals and build strong relationships with customers. Creating a positive dining experience through high quality customer care and service. Dedicated to training qualified employees to reach successful goals in the company. Experienced manager in hiring , training, promoting and retaining qualified employees.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bob Evans Restaurant
06.2024 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Monitor Technician
Hicuity
10.2022 - 06.2024
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Troubleshot monitor equipment issues, ensuring uninterrupted surveillance of patients'' heart activity.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Supported effective decision-making by providing real-time updates on significant rhythm changes to healthcare providers.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
Assistant Manager
Bob Evans Restaurant
12.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Manager
Wendys Restaurant
06.2018 - 12.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Store Manager
Dollar Tree
12.2015 - 06.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Supervisor
Sam’s Club
05.2004 - 12.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
None - General Studies
Meremac College
Kirkwood, MoSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Conflict resolution
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
- Retail operations management
- Staff development
- Orientation and training
- Employee performance evaluations
- Performance reviewing
- Cost control
- Schedule oversight
- Verbal and written communication
- Workplace safety compliance
- Coaching and mentoring
- Recruitment and hiring
- Customer service and satisfaction
- Employee engagement
Certification
ServSafe
Timeline
Assistant Manager
Bob Evans Restaurant
06.2024 - Current
Monitor Technician
Hicuity
10.2022 - 06.2024
Assistant Manager
Bob Evans Restaurant
12.2019 - 10.2023
Assistant Manager
Wendys Restaurant
06.2018 - 12.2019
Store Manager
Dollar Tree
12.2015 - 06.2018
Supervisor
Sam’s Club
05.2004 - 12.2015
None - General Studies
Meremac College
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