Patricia Janigan
Tuskegee
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Aramark and Tuskegee University Kellogg Hotel. Proven ability in cash handling and complex problem-solving, consistently enhancing guest satisfaction and fostering repeat business through effective communication and relationship-building. Committed to maintaining high standards of service and operational excellence.
Overview
12
12
years of professional experience
Work History
Cashier
Aramark
10.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Hotel Front Desk Clerk
Tuskegee University Kellogg Hotel And Conference Center
11.2013 - 03.2020
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Education
Tuskegee Institute High School
Tuskegee, ALSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Written and verbal communication
- Complex Problem-solving
- Attention to detail
Timeline
Cashier
Aramark
10.2019 - Current
Hotel Front Desk Clerk
Tuskegee University Kellogg Hotel And Conference Center
11.2013 - 03.2020
Tuskegee Institute High School
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