PATRICIA JAVIS
Monroe,GA
Summary
Service-driven professional with 25-years background in Mortgage Banking comprehensive experience and an in-depth knowledge of conventional and government loan programs. Detail-oriented and diligent with talents in gathering borrower information and verifying loan documents. Proficient in mortgage-processing software, including Black Knight.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Site Manager
Walton County Senior Citizens
02.2018 - Current
- Monitor, coach and supervise team of five employees
- Receive and serve fresh prepared lunch to senior citizens at community center and home delivered clients
- Update daily and weekly reports to track and monitor meals distribution and food waste Implemented breakfast program for clients
- Schedule LIHEAP appointments for clients on fixed income
- Back up driver to delivering meals to clients at home who unable to prepare their own meals
- Ensures operations are in compliance with all food safety and sanitation regulations, FDA,HHS, FSIS, and USDA
- Maintains daily production record of food, meal counts, attendance, activities, daily deposits and other required documents
- Attend job-related training classes and workshops;such as Passenger Service And Safety(PASS),
- Certified Professional Food Manager,CPR, and Defensive Driving
- Increase donations and client membership over 50%
- Keep sites compliant with OSHA, federal, state and local regulations to prevent unnecessary hazards
- Schedule vendors and services companies for various types of operations to repair appliances.
Operation Manager
Assurant Specialty Property
06.1999 - 03.2016
- Planned, organized, lead, control, and coordinated day-to-day activities of associates involved in providing services in area of hazard outsourcing
- Provided coaching and direction to all associates within department that promote continued improvement in performance
- Identified root cause, implement controls to prevent/minimize future occurrences
- Collaborated with management/leadership regarding process, staff, client needs, and service levels
- Continuously improved client experience to ensure effectiveness, efficiency, and reflection of current business trends using LEAN Six Sigma methodology
- Tracked projects and team members performance closely to quickly intervene in mistakes or delays.
- Collaborated with team members to learned new skills and applied to daily tasks to improve efficiency and productivity.
- Insured Account Executives (AE) are updated with any changes involving assigned client
- Monitored employee and team performance and maintain required service levels in order to meet client requirements.
- Resolved personnel issues in appropriate manner and supporting HR policies
- Investigated and appropriately resolve all complaints associated with performance of individual(s), department and/or operational tasks
- Ensured compliance with regulatory agency guidelines and standards and implement any necessary procedural changes.
Education
Bachelor of Science - Business Administration Management & Marketing
Florida International University
Miami FloridaSkills
- Word, Excel, Access, Outlook,Powerpoint
- Lean Six Sigma Knowledge
- Strong Analytical Skills
- Leadership
- Root Cause Analysis
- Knowledge of Dodd-Frank ,Regulation Z (TILA), Regulation X (RESPA)
- Project planning and development
Certification
Certified Professional Food Manager
Licensed Insurance Agent
Timeline
Site Manager
Walton County Senior Citizens
02.2018 - Current
Operation Manager
Assurant Specialty Property
06.1999 - 03.2016
Bachelor of Science - Business Administration Management & Marketing
Florida International University
Certified Professional Food Manager
Licensed Insurance Agent
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