PATRICIA JIMENEZ
Belleville,NJ
Summary
Dynamic, results-driven leader in operations with extensive record of achievement developing and executing standardized processes and procedures to establish solid foundation for scalable growth. Broad depth of expertise in import/export compliance, supply chain management, warehousing and distribution, and operations management. Strategic planner with the capacity to recognize and remediate problems and process inefficiencies. Proven accomplishments in leading high-visibility and challenging projects. Exceptional management dexterity, adaptable to variable environments and responsibilities. Aptitude for minimizing costs, maximizing resources, reducing risks, and facilitating positive change. Excel at building, leading, coaching, and encouraging cohesive, top-performing teams.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sample Fulfillment Manager
PHILLIP JEFFRIES
Fairfield, WA
07.2022 - Current
- Daily shipping of 500 orders and monthly unit total of 125,00
- Ensuring that all customer (internal and external customers) SLAs are met and exceeded in every functional area of sampling operations
- Ensuring customers receive amazing and luxurious global sampling service by creating and monitoring all processes as well as managing Fairfield NJ sampling operations
- Solving root cause of issues to ensure PJ continues to improve processes for accuracy, efficiency, and scalability
- Proactively forecasting and planning so that no SLA is ever missed due to lack of people, materials, or machinery
- Understanding, monitoring, and testing that all order routing and shipping method selection (both manual and automated) are working in line with overall sampling shipping strategy, and if not, work with necessary parties to adjust
- Being point of escalation for all sample fulfillment operations to answer any questions and solve any problems in timely and effective manner
- Owning digital tools to manage inventory and replenishment for all locations
- Regularly auditing by ordering sample orders to ensure conditions of great service are met for packaging, labeling, transportation method, arrival, and speed
- Creating processes, procedures, and auditing actions to ensure all PJ sampling locations have most accurate inventory (Both System to System and Physical to System)
- Focusing on and fixing root causes of variances
- Monitoring and working with Design Production, Supply Chain, IT, and local facilities operations to ensure proper stock at each location
- Negotiated favorable terms with carriers, resulting in significant cost savings for organization without compromising service quality.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
Sample Department Manager
BENDHEIM
Wayne, NJ
02.2022 - 07.2022
- Manage team processing standard and 50 custom-made glass sample orders daily
- Increased productivity by identifying bottlenecks and implementing targeted solutions
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements
- Collaborate with marketing team managing current offerings at Material Bank
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement
Sample Production Manager
TILEBAR
Delanco, NJ
09.2020 - 07.2021
- Managed department of multiple shifts of 70 processing over 1,100 incoming daily orders for wholesale, retail, A&D community, and e-commerce fulfillment center
- Oversaw daily production of 10,000 sample swatches for outbound
- Managed 150,000 sample-swatch build out, inventory and replenishment for Material Bank
- Developed comprehensive training program for new hires, resulting in higher employee retention rates and faster integration
- Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in procurement process.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Sample Operations Manager
STONE SOURCE
Carlstadt, NJ
10.2007 - 04.2019
- Managed distribution center’s improvement plan to focus on best customer experience at lowest achievable cost
- Improved department performance from 72% to99% within 3 months
- Processed 25,000 orders annually with .1% error rate
- Developed culture of continuous improvement and lean thinking
- Standardized processes and sharing best practices with other distribution centers to avoid duplication
- Mediated between distribution centers and procurement to drive leverage of cross distribution centers process excellence
- Maintained strong relationships with EU team and USA distribution center managers
- Ability to translate operational issues into workable solutions
- Strong record of team leadership in large-scale, rapid, process-driven environment
- Managed and controlled $3 million dollar budget for samples, trade shows, and displays
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Championed safety protocols to maintain secure working environment, reducing workplace accidents significantly
Education
Black Belt Lean Six Sigma -
VILLANOVA UNIVERSITY
Villanova, PA08.2016
Greek Drama and modern Greek language -
AEGEAN INSTITUTE
Athens, Greece08.1984
Bachelor of Arts, Classical Studies -
SETON HALL UNIVERSITY
South Orange, New Jersey05.1984
Skills
- Change Management
- Conflict Resolution
- Strategic & Analytical Thinking
- Creative & Complex Problem Solving
- Cross-functional Team Leadership
- Continuous Process Improvement
- Inventory Control Program
- Lean Six Sigma Methodology
- Vendor Negotiations
- Production Control & Planning
- Team Leadership & Mentoring
- Relationship Cultivation & Management
- Program & Project Management
- Customs Compliance
- Supply Chain Management
Professional Highlights
- Improved department performance from 72% to 99% within 3 months
- Oversaw design, production, and development of merchandising tools for 150+ dealer showrooms.
- Pioneered monthly rollout of new products, to proprietary showrooms and the 150+ wholesale distributors creating and continuing to improve a program that has set an industry-wide standard surpassing corporate’s goal.
- 1 million dollar renovations and/or modifications of 6 propriety showrooms
- Produced all marketing tools for annual trade shows: HD, ICFF, Coverings, Neocon
Certification
Google Analytics
Languages
Spanish
Professional Working
Timeline
Sample Fulfillment Manager
PHILLIP JEFFRIES
07.2022 - Current
Sample Department Manager
BENDHEIM
02.2022 - 07.2022
Sample Production Manager
TILEBAR
09.2020 - 07.2021
Sample Operations Manager
STONE SOURCE
10.2007 - 04.2019
Black Belt Lean Six Sigma -
VILLANOVA UNIVERSITY
Greek Drama and modern Greek language -
AEGEAN INSTITUTE
Bachelor of Arts, Classical Studies -
SETON HALL UNIVERSITY
Google Analytics
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