Patricia Martin
Administration
Geraldine,MT
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
15
15
years of professional experience
Work History
Production Operator
IND Hemp
10.2024 - Current
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
- Maintained quality of product by checking labels, packaging and other factors.
- Reduced downtime by monitoring machine performance and addressing any concerns promptly.
Bar, Grill, Bed & Breakfast Owner
Dave and PJ's Place
12.2021 - 07.2024
- Managed business operations to drive growth and profitability.
- Accounts Payable, Accounts Receivable and Payroll.
- Developed strategic plans to expand market presence and enhance brand recognition.
- Increased customer satisfaction by implementing new service protocols.
- Oversaw financial management, ensuring optimal resource allocation and cost control.
- Enhanced team productivity with effective leadership and motivational strategies.
- Spearheaded marketing initiatives for increased business visibility.
- Improved operational efficiency by streamlining processes and reducing waste.
- Built strong relationships with clients to foster loyalty and repeat business.
- Directed staff training programs for skill development and performance improvement.
- Led negotiations with vendors to secure favorable terms and conditions.
- Managed risk by implementing comprehensive safety and compliance protocols.
- Innovated product offerings to meet evolving customer needs and preferences.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Administrative Assistant
Interstate Truckers Insurance
10.2018 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Manager and Bookkeeper
Valley Wide CO-OP
06.2015 - 10.2018
- Received and processed collection items
- Debited bank accounts and credited accounts/collections
- Computed interest and bills of exchange
- Examined, calculated interest on, endorsed, recorded and issued receipts
- Traced unpaid items, determined reasons for non-payment, and notified customers of disposition
- Mailed outgoing payments for collections
- Proved and balanced daily transactions
- Extensive data entry and ten-key calculations
- Maintaining a high standard of customer services
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Supervising Manager
JoyCo
10.2012 - 01.2015
- Managed all staff/schedules between all stores
- Maintain the proper level of all inventory in each store
- Maintain all pricing in each store
- Managing employee performance and completing employee evaluations
- Maintaining a high standard of customer service and knowledge of products
- Maintain all financial records
Store Manager/Star Trainer
Sally Beauty Supply
10.2009 - 08.2012
- Star Trainer-responsible for training newly hired store managers
- Debited bank account and credited accounts
- Computed interest and bills of exchange
- Extensive data entry and ten-key calculations
- Ordering of all supplies to maintain a proper inventory level
- Managing employee performance and completing employee evaluations
- Maintaining a high standard of customer service and knowledge of products
- Achieving sales and expectation goals on a monthly and quarterly basis
- Enhanced store profitability by managing inventory levels and reducing waste.
- Implemented effective merchandising strategies for increased foot traffic and sales.
- Improved staff performance with regular training and development sessions.
- Coordinated daily operations to ensure seamless customer service and satisfaction.
- Optimized store layout to enhance customer experience and maximize sales.
- Increased customer retention by fostering a welcoming and customer-focused environment.
- Exceeded sales targets, driving store's revenue growth through strategic planning.
- Developed team leadership skills with focused mentoring and coaching initiatives.
Education
License - Cosmetology
International School of Cosmetology
Great Falls, MT01.1991
Skills
- Reliability and punctuality
- Manufacturing
- Adaptable to change
- Material quality control
- Safety protocols adherence
- Production line efficiency
- Equipment monitoring
Attention to detail
Clerical support
Problem-solving
Database entry
Billing and invoicing
Customer follow-up
Cash management
Filing systems
Documentation and recordkeeping
Calendar coordination
Invoice processing
Scheduling appointments
Spreadsheets management
Supply ordering
Office supply management
Time tracking
Daily reporting
Basic accounting
Mail routing
Time management
Multitasking
Phone etiquette
Microsoft Excel
Inventory control
Front desk reception
Email correspondence
Accomplishments
- Supervised team of 25 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Timeline
Production Operator
IND Hemp
10.2024 - Current
Bar, Grill, Bed & Breakfast Owner
Dave and PJ's Place
12.2021 - 07.2024
Administrative Assistant
Interstate Truckers Insurance
10.2018 - 05.2020
Manager and Bookkeeper
Valley Wide CO-OP
06.2015 - 10.2018
Supervising Manager
JoyCo
10.2012 - 01.2015
Store Manager/Star Trainer
Sally Beauty Supply
10.2009 - 08.2012
License - Cosmetology
International School of Cosmetology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid sick leavePaid time offStock Options / Equity / Profit Sharing4-day work week401k matchHealthcare benefitsCertification
- Forklift Certification
- Occupational Safety & Health Administration (OSHA) 30-Hour Certification - OSHA.
Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Software
Excel, Word, Power Point, Photoshop and Patriot Software
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