Patricia Johns
Citrus Springs,FL
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VRM Team Lead – Vendor Resource Management
Parallon
06.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Assist in managing Vendor teams with daily coding workflow.
- Daily PRP review and resolution.
- Attend and/or lead team meetings when required.
- Investigate and provide feedback on access issues.
- Review inventory reports for accuracy with goal of vendors staying within SLA agreement.
- Lead, coordinate, and perform coding quality reviews for inpatient and outpatient coding. The reviews can be routine, policy driven, performance driven, incentive plan driven, customer needs, identified trends, insurance driven and among others as needed. The inpatient and outpatient coding can include but is not limited to E/M coding, ICD-10 or HCPCS /code validation and query validation.
- Special Project Organization and tracking.
- Provide timely feedback and education as it relates to issues or trends found during the review of accounts to direct Manager and Vendor teams.
- Assist and maintain multiple trackers requested by VRM leadership.
- Occasionally provide back up for team members due to absences and business needs.
- Reviewing and responding to multiple emails from various departments and vendors.
- Assist in the training newly hired team leads.
- Participate with improvements of time management and processes,
- Maintain a working knowledge of coding, coding quality and reporting functionality.
Central Coding Unit Team Lead /Certified Medical Coder
HCA Healthcare
09.2014 - 06.2022
- Supervised 18 specialty coders on daily coding duties to ensure high standards of coding and documentation.
- Reviews and codes clinical notes and operative reports for assigned specialty/specialties.
- Coordinates and reconciles multiple schedules to ensure complete charge capture.
- Charge entry of codes into billing system in a timely manner.
- Work in conjunction with A/R team on follow up and resolution of coding related denials and rejections, including recommendation of new/updated coding edits.
- Responsible for maintaining current knowledge of coding guidelines and relevant federal regulations through pertinent materials.
- Maintain and enhance professional growth and development through in-service meetings, educational programs, conferences, etc.
- Maintains strictest confidentiality.
- Available to assist and direct the practice and coding operations team or other appropriate staff in surgical documentation, billing, coding, and reimbursement issues.
- Performs related work and projects as required.
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.
Medical Billing & Financial Counselor
Genesis Womens Center
06.2011 - 09.2014
- Data Entry with encounters, claims & invoices.
- Medical insurance payment entries (Medicare, Medicaid, Commercial insurances).
- Patient payment entries.
- Assist with inpatient and outpatient coding.
- Medical record portal use and maintain.
- Receiving and placing calls for patient collections.
- Preparing and placing appeals and collections on Medicare, Medicaid, and commercial insurances.
- Receiving and preparing Medical records from multiple facilities.
- Prepare and handling patient statements.
- Assist with patient's questions and concerns.
- Assist with front desk (check in, check out, referrals, multiple line phones, faxes and office errands).
Medical Records Supervisor
Associates of Obstetrics & Gynecology
11.2004 - 06.2011
- Supervised 2 staff members and coordinated daily schedule.
- Prepare a staff of five (5) Providers, sixteen (16) support staff for seeing patients.
- Prepare charts for the next day visits.
- Prepare and organize charts for audits.
- Gather labs and medical records from hospitals and other physicians.
- Copying patient charts.
- Maintain inbound and outbound daily faxes.
- Prepare letter for patient discharge.
- Prepare sympathy letters.
- Prepare referral letters to other Physicians.
- Assist with billing department with preparing patient statements.
- Assist with referral department.
- Assistant to Practice Manager.
- Review and adjust daily schedule.
- File and purge patient charts.
- Assist with patient’s questions and concerns with medical records.
- Create new form and templates for office.
- Assist with check in and check out when required.
- Organize company functions.
- Type ultrasound and bone density reports
- Order office supplies.
Education
Associates - Healthcare Administration
Keiser University
Tampa, FL07.2025
Skills
- Certified Coder in Obstetrics & Gynecology
- Certified ICD-10 Proficiency
- Vendor Resource Management Support
- Evaluation & Management Medical Coding
- Inpatient/Outpatient Coding
- HCPCS Coding
- Coding Audits
- Medical Billing
- Claims Management & Denial Resolution
- Regulatory Compliance (HIPPA, CMS)
- Encoder Pro Coding
- Computer literacy
- Time management
- Customer Service
- Communication Skills
- Data Analysis
- Adobe
- PowerBI
- SharePoint
- Webex
- OneNote
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Athena Medical Software
- Mysis Software
- Perfect Care Software
- Cerner Medical Records Software
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Performance monitoring
- Invoice verification
- Relationship building
- Employee training
- Task delegation
Certification
- Certified Coding Specialist (COBGC), AAPC
- Certified ICD-10 Proficiency, AAPC
Target Role
VRM Profee Manager
Timeline
VRM Team Lead – Vendor Resource Management
Parallon
06.2022 - Current
Central Coding Unit Team Lead /Certified Medical Coder
HCA Healthcare
09.2014 - 06.2022
Medical Billing & Financial Counselor
Genesis Womens Center
06.2011 - 09.2014
Medical Records Supervisor
Associates of Obstetrics & Gynecology
11.2004 - 06.2011
Associates - Healthcare Administration
Keiser University
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