Patricia Johnson
Brunswick,GA
Summary
Meticulous individual with strong background in education and guest services environments. Adaptable, energetic and student-oriented/customer-oriented individual with exceptional listening skills. Devoted to delivering quality services and exceeding expectations.
Overview
22
22
years of professional experience
Work History
Front Desk Clerk/Night Auditor
Hampton Inn and Hampton Inn & Suites
Brunswick , GA
2021.10 - Current
- Established guest relationships
- Performed check-ins & check-outside
- Fulfilled guest requests
- Managed 100+ phone calls per shift
- Communicate with manager & housekeeping
- Make guest keys
- Make coffee
- Performed night audit
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Special Education Paraprofessional
GLYNN COUNTY SCHOOLS
Brunswick , GA
2013.08 - 2021.04
- Working with students with special needs such as Autism and Down's syndrome
- Handling multiple behavior issues in calm, firm manner
- Leading small and large group lessons
- Creating lessons when needed
- Preparing materials for lessons and art, cooking projects
- Overseeing multiple tasks at once
- Cleaning up at end of class/day
- Keeping myself and classroom(s) organized
- Seeing that individual students get from place to place.
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance and assessments.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of 6 or more students in absence of instructor.
- Administered tests to class and graded papers.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Aided special education teachers in delivering important services for individuals with exceptionalities.
- Played essential role in delivering individualized services and supporting instruction.
- Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
- Implemented lessons initiated by teacher or related services personnel.
- Delivered individual services and instruction support to students and coworkers.
- Maintained student-centered, supportive environment in delivering learning experiences.
Special Education Paraprofessional
1st District RESA/Coastal Academy
Brunswick , GA
2001.08 - 2013.03
- Worked with EBD students ages 5-22yrs
- Lead small and large group lessons
- Helped development lesson plans
- Kept classroom organized
- Planned and carried out student events
- Filled in for teachers who were absent
- Did payroll for couple of years
- Filled in for front office
- Data collection
- Behavior management
- Supported teacher in development of individual learning strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance and assessments.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Administered tests to class and graded papers.
- Contacted parents to discuss student progress and set up meetings.
- Mentored staff in best practices for helping special education students excel.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
- Monitored student classroom and outdoors activities to promote student safety.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Built and maintained effective communication and relationships with students, teachers, support staff and parents.
- Aided special education teachers in delivering important services for individuals with exceptionalities.
- Played essential role in delivering individualized services and supporting instruction.
- Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Worked cooperatively with students of various culturally diverse backgrounds and learning styles.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Helped special education teachers determine specific needs for individuals with exceptional needs.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Communicated with students, teachers, staff and parents to main effective relationships for student and program growth.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Assisted in instructional processes by communicating perceptions of student progress and needs to teacher.
- Implemented lessons initiated by teacher or related services personnel.
- Delivered individual services and instruction support to students and coworkers.
- Maintained student-centered, supportive environment in delivering learning experiences.
Front Desk Clerk
Hampton Inn SSI
St Simons Island , GA
2000.04 - 2001.07
- Checked guests in and out
- Organized front desk
- Made 2 or more key cards per guest room per shift
- Took 20 + reservations per shift
- Prepared afternoon refreshments
- Cleaned rooms when necessary
- Booked conference room for groups
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved service-related problems and documented actions in system.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property to acclimate patrons to resort environment.
Front Desk Clerk
Comfort Suites
Hinesville , GA
1999.05 - 1999.11
- Checked guests in and out
- Organized front desk
- Made key cards
- Took reservations
- Prepared afternoon refreshments
- Cleaned rooms when necessary
- Booked conference room for groups
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Resolved service-related problems and documented actions in system.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Explained details regarding property to acclimate patrons to resort environment.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Some College (No Degree) - Early Childhood Education and Psychology, College Bound & Business
The University of Arizona Global Campus
Chandler, AZHigh School Diploma -
Brunswick High School
Brunswick, GA06.1993
Skills
- Classroom & Behavior Management
- Special Education & Autism Experience
- Teaching & Administrative Experience
- Microsoft Office
- Customer Service & Retention
- Organizational Skills
- Data Collection & Entry (10+ years)
- Curriculum Development
- Writing & Email Skills
- Tracking Expenses
- Inventory Oversight
- Guest Registration & Services
- Multi-Line Phone Systems
- Generating Reports
- Customer Inquiries
- Security Protocols
- Daily Transactions Review
- Supplies & Materials Oversight
- Compliance Requirements
Timeline
Front Desk Clerk/Night Auditor
Hampton Inn and Hampton Inn & Suites
2021.10 - Current
Special Education Paraprofessional
GLYNN COUNTY SCHOOLS
2013.08 - 2021.04
Special Education Paraprofessional
1st District RESA/Coastal Academy
2001.08 - 2013.03
Front Desk Clerk
Hampton Inn SSI
2000.04 - 2001.07
Front Desk Clerk
Comfort Suites
1999.05 - 1999.11
Some College (No Degree) - Early Childhood Education and Psychology, College Bound & Business
The University of Arizona Global Campus
High School Diploma -
Brunswick High School
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