Patricia Johnson
Alexandria,LA
Summary
Dependable Supervisor possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Dedicated Administrative Supervisor with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.. Proven history managing competing priorities in fast-paced and rapidly changing environments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Administrative Supervisor
CENTRAL LA HUMAN SERVICE DISTRICIT/ CARING CHOICES
09.2015 - 12.2020
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Delivered performance reviews, recommending additional training or advancements.
- Assisted management with special projects to complete all tasks by deadlines.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Maintained office calendars to track important dates and deadlines.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Administrative Coordinator
Office Of Behavioral Health
06.2008 - 09.2015
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Behavioral Shaping Specialist Supervisor
Office Of Behavioral Health
07.2003 - 08.2008
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all BSS Crisis employees.
- Supervised a total of nine Behavioral Shaping Specialist to maintain coverage of a Children's Crisis Cottage.
- Made monthly 24 hour work schedules.
- Covered Crisis calls.
- Approved leave as required.
- Assist with Crisis calls out in the region 6 area.
- Completed Intake services for Parents, Guardian's, Schools, PCP's and Inpatient Facilities seeking services and/or Aftercare appointments.
- Loaded, retrieved and received all documentations.
- Greeted Consumers, completed Intake forms accurately and timely.
Behavior Shaping Specialist
Central State Hospital
04.1998 - 06.2000
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
- Partnered with administrative leadership to improve discipline practices based on data findings.
- Created and implemented department support framework to address strategic goals.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Psychiatric Aide
Central State Hospital
06.1993 - 08.1998
- Led patient or group recreational activities for enhanced patient outcomes.
- Promoted health and wellness in psychiatric patients through caring emotional support and encouragement.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Worked with Children/Adolescents/Adults patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
- Maintained patient rooms by making beds, sweeping units and wiping down surfaces.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
No Degree - LPN/Nursing
Alexandria Vocational School
Alexandria, LA05.2014
GED -
Bolton High School
Alexandria, LA05.1985
Skills
- Documentation and Recordkeeping
- Administrative and Clerical Support
- Verbal and Written Communication
- Workload Management
- Employee Records Management
- File and Data Retrieval Systems
- Performance Appraisal
- Staff Meetings
- Credit and Collections
- Employee Performance Evaluations
- Calendar Management
- Morale Improvements
- Filing
- Customer Care
- Overcoming Obstacles
- Motivational Leadership
- Data Entry
- Attention to Detail
- Workflow Planning
- Government Regulatory Requirements
- Clerical Support
- Client Correspondence
- Government Travel
- Inbound Phone Call Handling
- Policy and Procedure Modification
- Customer Database Systems
- Staff Scheduling Procedures
- Disciplinary Action
- Documentation
- Special Requirements
Timeline
Administrative Supervisor
CENTRAL LA HUMAN SERVICE DISTRICIT/ CARING CHOICES
09.2015 - 12.2020
Administrative Coordinator
Office Of Behavioral Health
06.2008 - 09.2015
Behavioral Shaping Specialist Supervisor
Office Of Behavioral Health
07.2003 - 08.2008
Behavior Shaping Specialist
Central State Hospital
04.1998 - 06.2000
Psychiatric Aide
Central State Hospital
06.1993 - 08.1998
No Degree - LPN/Nursing
Alexandria Vocational School
GED -
Bolton High School
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