Patricia Johnson
Columbia,TN
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Premium Guest Services Team Member
Nashville Predators
10.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Maintained high level of professionalism and discretion when dealing with guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Owner Operator
Cuba Gaming
05.2010 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Student Aid Services
University Of Tennessee At Martin
10.2005 - 05.2010
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Provided clerical support, addressing routine, and special requirements.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Mentored and tutored individual students needing additional help.
Education
Bachelor of Science - Geography
University of Tennessee At Martin
Martin05.2010
Skills
- Professional Relationships
- Personable Demeanor
- Inventory Monitoring
- Operational Efficiency
- Concierge Assistance
- Customer Experience
- Creative Solutions
- Product Sales
- Maintenance Team Collaboration
- Customer Loyalty
- Selling Techniques
- Computer Skills
- Brand Awareness
Languages
Spanish
Native or Bilingual
Timeline
Premium Guest Services Team Member
Nashville Predators
10.2021 - Current
Owner Operator
Cuba Gaming
05.2010 - Current
Student Aid Services
University Of Tennessee At Martin
10.2005 - 05.2010
Bachelor of Science - Geography
University of Tennessee At Martin
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