Patricia Johnson
Lakeland,Florida
Summary
Experienced and dependable candidate dedicated to building strong client relationships while representing employer with professionalism. Provide client with more than expected, delivering accurate transactions with a smile.
Overview
33
33
years of professional experience
Work History
Move In Coordinator
Spring Haven Senior Living
03.2024 - 08.2024
- Assisted director by meeting with new prospects, leading the discovery, conducting tours, and facilitating lease signing.
- Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon moving in.
- Implemented a follow-up system to gather feedback from new residents on their move-in experience, leading to continuous improvement initiatives.
- Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.
- Maximized revenue opportunities by identifying upselling possibilities during initial interactions with prospective tenants.
VOLUNTEER AND EVENTS ASSISTANT
VISTE
09.2021 - 11.2023
- Managed 1000+ volunteers essential to the successful outcome of the mission of Volunteers In Service To The Elderly non-profit
- Responsible for recruitment, orientation, placement, retention and recognition of all volunteers
- Additionally responsible for planning, organizing, and implementation of major fundraising events.
- Enhanced community engagement by organizing and leading outreach events.
FAMILY ADVISOR
GRACE MANOR SUITES ASSISTED LIVING
05.2019 - 09.2021
- Leased Independent and Assisted living apartments, ensuring a smooth transition for client and family
- Field all incoming calls, building relationships and scheduling tours of the community
- Produce reservation deposits, prepare and execute lease contracts
- Met monthly occupancy goals
- Oversee appearance and functionality of building
- Assisted with planning and executing marketing events inside and outside community.
- Enhanced family satisfaction by providing tailored advice and resources for individual needs.
SENIOR LIVING COORDINATOR/MARKETING
GOOD SAMARITAN VILLAGE
10.2016 - 04.2019
- Lease independent and assisted living apartments, showing and sales of manufactured homes in 425 acre senior resident community for optimum occupancy percentages
- Innate ability to quickly gain trust, assess client and family needs and match housing options
- Excellent phone rapport resulting in high percentage of tours and contracts
- Proficient use of Yardi, MoveN, Outlook, Word, Excel, and office equipment
- Executed lease and sales contracts.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
AUXILIARY SERVICES SPECIALIST/PUBLIC RELATIONS
PIEDMONT FAYETTE HOSPITAL
08.2013 - 08.2016
- Manager of 250 volunteers at non-profit healthcare facility designated 'America's Top 50 Hospitals' by Health grades, 2016
- Responsible for recruitment, orientation, and annual safety and compliance training for all auxiliary members
- Placement of new auxiliary members among 16 hopsital departments.
- Ensured auxiliary complied with policies and procedures of hospital.
- Processed invoices for hospital auxiliary gift shop, coordinated annual hospital golf tournament.
STATE FARM INSURANCE
RANDY MCCLELLAN OFFICE
01.2001 - 01.2005
- Held Property & Casualty, Life and Health Insurance License
- Sales and serviced a total of 72 State Farm Insurance products including Long Term Insurance, Life and health products, home, auto, etc
- Opened checking and savings accounts, personal loans.
PERSONAL BANKER/TRAVEL CLUB COORDINATOR
CHARLOTTE STATE BANK
01.1992 - 01.1995
- Planned and escorted bank clients and prospective clients on travel trips to exemplify outstanding customer service,
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Provided bank products and service information, and opening deposit accounts for new clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Associate Degree -
Lansing Community College
Skills
- MS EXCEL
- OUTLOOK
- WORD
- TEAMS
- POWERPOINT
- VOLGISTICS
- MOVEN
- CUSTOMER SERVICE
- WRITTEN AND VERBAL COMMUNICATION
- RELATIONSHIP BUILDING
References
- Steve Bissonnette, President, VISTE, 1232 E Magnolia St., Lakeland, FL, 33801, 863-284-0828, Steve@VISTE.org
- Don Maiden, Pastor, Northridge Church, 2250 State Road 17 S., Haines City, FL, 33844, 863-604-1795, dmaiden2@aol.com
- Nicole Ramer, Owner, Organized Haven Senior Movers, 6351 1st St. S. Suite 4, Winter Haven, FL, 33880, 863-268-4041, help@organizedhaven.com
Timeline
Move In Coordinator
Spring Haven Senior Living
03.2024 - 08.2024
VOLUNTEER AND EVENTS ASSISTANT
VISTE
09.2021 - 11.2023
FAMILY ADVISOR
GRACE MANOR SUITES ASSISTED LIVING
05.2019 - 09.2021
SENIOR LIVING COORDINATOR/MARKETING
GOOD SAMARITAN VILLAGE
10.2016 - 04.2019
AUXILIARY SERVICES SPECIALIST/PUBLIC RELATIONS
PIEDMONT FAYETTE HOSPITAL
08.2013 - 08.2016
STATE FARM INSURANCE
RANDY MCCLELLAN OFFICE
01.2001 - 01.2005
PERSONAL BANKER/TRAVEL CLUB COORDINATOR
CHARLOTTE STATE BANK
01.1992 - 01.1995
Associate Degree -
Lansing Community College
Similar Profiles
Chadwayne RichardsChadwayne Richards
Dietary- Dining Captain at Spring Hills Senior Communities/Atrium Senior Living of MatawanDietary- Dining Captain at Spring Hills Senior Communities/Atrium Senior Living of Matawan
Terri ThompsonTerri Thompson
Human Resources Generalist at Spring Arbor Senior LivingHuman Resources Generalist at Spring Arbor Senior Living
Edith ChestnutEdith Chestnut
Certified Nursing Assistant at Spring Oaks Senior LivingCertified Nursing Assistant at Spring Oaks Senior Living