Patricia Johnson
Lakeland
Summary
Experienced and dependable candidate dedicated to building strong client relationships while representing employer with professionalism. Provide client with more than expected, delivering accurate transactions with a smile.
Overview
33
33
years of professional experience
Work History
Move In Coordinator
Spring Haven Senior Living
2024.03 - 2024.08
- Assisted director by meeting with new prospects, leading the discovery, conducting tours, and facilitating lease signing.
- Educated new tenants on community rules and regulations, ensuring smooth integration into the community environment upon moving in.
- Implemented a follow-up system to gather feedback from new residents on their move-in experience, leading to continuous improvement initiatives.
- Assisted in the development and implementation of resident orientation programs, creating a welcoming environment for new tenants.
- Maximized revenue opportunities by identifying upselling possibilities during initial interactions with prospective tenants.
VOLUNTEER AND EVENTS ASSISTANT
VISTE
2021.09 - 2023.11
- Managed 1000+ volunteers essential to the successful outcome of the mission of Volunteers In Service To The Elderly non-profit
- Responsible for recruitment, orientation, placement, retention and recognition of all volunteers
- Additionally responsible for planning, organizing, and implementation of major fundraising events.
- Enhanced community engagement by organizing and leading outreach events.
FAMILY ADVISOR
GRACE MANOR SUITES ASSISTED LIVING
2019.05 - 2021.09
- Leased Independent and Assisted living apartments, ensuring a smooth transition for client and family
- Field all incoming calls, building relationships and scheduling tours of the community
- Produce reservation deposits, prepare and execute lease contracts
- Met monthly occupancy goals
- Oversee appearance and functionality of building
- Assisted with planning and executing marketing events inside and outside community.
- Enhanced family satisfaction by providing tailored advice and resources for individual needs.
SENIOR LIVING COORDINATOR/MARKETING
GOOD SAMARITAN VILLAGE
2016.10 - 2019.04
- Lease independent and assisted living apartments, showing and sales of manufactured homes in 425 acre senior resident community for optimum occupancy percentages
- Innate ability to quickly gain trust, assess client and family needs and match housing options
- Excellent phone rapport resulting in high percentage of tours and contracts
- Proficient use of Yardi, MoveN, Outlook, Word, Excel, and office equipment
- Executed lease and sales contracts.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
AUXILIARY SERVICES SPECIALIST/PUBLIC RELATIONS
PIEDMONT FAYETTE HOSPITAL
2013.08 - 2016.08
- Manager of 250 volunteers at non-profit healthcare facility designated 'America's Top 50 Hospitals' by Health grades, 2016
- Responsible for recruitment, orientation, and annual safety and compliance training for all auxiliary members
- Placement of new auxiliary members among 16 hopsital departments.
- Ensured auxiliary complied with policies and procedures of hospital.
- Processed invoices for hospital auxiliary gift shop, coordinated annual hospital golf tournament.
STATE FARM INSURANCE
RANDY MCCLELLAN OFFICE
2001.01 - 2005.01
- Held Property & Casualty, Life and Health Insurance License
- Sales and serviced a total of 72 State Farm Insurance products including Long Term Insurance, Life and health products, home, auto, etc
- Opened checking and savings accounts, personal loans.
PERSONAL BANKER/TRAVEL CLUB COORDINATOR
CHARLOTTE STATE BANK
1992.01 - 1995.01
- Planned and escorted bank clients and prospective clients on travel trips to exemplify outstanding customer service,
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Provided bank products and service information, and opening deposit accounts for new clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Education
Associate Degree -
Lansing Community College
Skills
- MS EXCEL
- OUTLOOK
- WORD
- TEAMS
- POWERPOINT
- VOLGISTICS
- MOVEN
- CUSTOMER SERVICE
- WRITTEN AND VERBAL COMMUNICATION
- RELATIONSHIP BUILDING
References
- Steve Bissonnette, President, VISTE, 1232 E Magnolia St., Lakeland, FL, 33801, 863-284-0828, Steve@VISTE.org
- Don Maiden, Pastor, Northridge Church, 2250 State Road 17 S., Haines City, FL, 33844, 863-604-1795, dmaiden2@aol.com
- Nicole Ramer, Owner, Organized Haven Senior Movers, 6351 1st St. S. Suite 4, Winter Haven, FL, 33880, 863-268-4041, help@organizedhaven.com
Timeline
Move In Coordinator
Spring Haven Senior Living
2024.03 - 2024.08
VOLUNTEER AND EVENTS ASSISTANT
VISTE
2021.09 - 2023.11
FAMILY ADVISOR
GRACE MANOR SUITES ASSISTED LIVING
2019.05 - 2021.09
SENIOR LIVING COORDINATOR/MARKETING
GOOD SAMARITAN VILLAGE
2016.10 - 2019.04
AUXILIARY SERVICES SPECIALIST/PUBLIC RELATIONS
PIEDMONT FAYETTE HOSPITAL
2013.08 - 2016.08
STATE FARM INSURANCE
RANDY MCCLELLAN OFFICE
2001.01 - 2005.01
PERSONAL BANKER/TRAVEL CLUB COORDINATOR
CHARLOTTE STATE BANK
1992.01 - 1995.01
Associate Degree -
Lansing Community College
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