Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Johnson

Charlotte,NC

Summary

Dynamic professional with a proven track record at Manpower/JPMorgan, enhancing recruitment processes and improving candidate placement rates by 300%. Skilled in Microsoft Suites and Excel spreadsheets, demonstrating exceptional administrative abilities and a commitment to excellence. Adept at fostering long-term partnerships through outstanding customer service and teamwork, ensuring seamless integration into company culture.

Overview

11
11
years of professional experience

Work History

Recruiter/Client Delivery Specialist

Manpower/JPMorgan
01.2019 - 05.2024
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management inter
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Organized job fair events that attracted diverse talent pools
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Improved employee retention rates through thorough candidate screening and interview techniques..
  • Implemented candidate tracking system, improving organization and follow-up with potential hires.
  • Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Scheduled and conducted 50-100 interviews each week.

Client Delivery Specialist

Manpower/JPMorgan
10.2016 - 10.2017
  • Improved overall candidate experience through consistent communication, personalized support, and thorough follow-ups during the hiring process.
  • Collaborated with HR department to ensure smooth onboarding processes for new employees, facilitating seamless integration into company culture.
  • Increased candidate placements(100 to 400) associates by implementing innovative sourcing strategies and utilizing various recruitment tools.
  • Developed and maintained robust talent pipeline through strategic networking and engagement.
  • Coordinated and hosted successful career fairs, connecting diverse pool of candidates with potential employment opportunities.
  • Hired employees and initiated new hire paperwork process.

Data Entry Team Lead

Manpower/JPMorgan
04.2015 - 04.2016
  • Compiled and sorted information to prepare source data for computer entry.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain accuracy
  • Boosted employee morale through regular recognition of accomplishments and constructive feedback, resulting in higher job satisfaction rates.
  • Reduced data entry errors with thorough training and continuous monitoring of team performance.
  • Streamlined workflow for increased efficiency by reorganizing tasks and optimizing team collaboration.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.

Customer Service Representative

Xerox/Sprint
02.2015 - 04.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed 25 to 75 incoming calls
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Data Entry Clerk

Bell South, Charlotte NC
03.2013 - 01.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Verified data files prior to entry to maintain high data accuracy.

Data Entry Clerk

Bell South Communications
04.2014 - 12.2014

Education

High School Diploma -

Charleston High Scool
Charleston, WV
06.1982

Skills

  • Administrative Skills
  • Microsoft Suites
  • 12000 KPH
  • Excel spreadsheets
  • Customer Service
  • Team Player
  • Self Starter

Timeline

Recruiter/Client Delivery Specialist

Manpower/JPMorgan
01.2019 - 05.2024

Client Delivery Specialist

Manpower/JPMorgan
10.2016 - 10.2017

Data Entry Team Lead

Manpower/JPMorgan
04.2015 - 04.2016

Customer Service Representative

Xerox/Sprint
02.2015 - 04.2015

Data Entry Clerk

Bell South Communications
04.2014 - 12.2014

Data Entry Clerk

Bell South, Charlotte NC
03.2013 - 01.2015

High School Diploma -

Charleston High Scool

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Patricia Johnson