Patricia Johnson
Powhatan,VA
Summary
Dynamic store manager with proven success at Dog Krazy, excelling in inventory management and customer relations. Recognized for consistently exceeding sales objectives and fostering a positive team environment. Skilled in training and mentoring staff, ensuring operational excellence while enhancing customer service experiences. Committed to driving results and elevating store performance.
Overview
7
7
years of professional experience
Work History
Store Manager
Dog Krazy
06.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Prepared inventory orders.
- Processed timely and secure banking deposits.
- Oversaw budgetary expenditures.
- Regularly exceeded sales objectives.
- Shifted inventory across facilities.
- Inspired group achievements.
- Supported managers in achieving operational excellence.
- Coordinated work rosters to ensure efficient resource allocation.
- Executed thorough evaluations of store inventory levels.
- Monitored and documented all return transactions.
- Maintained open channels of communication across different hierarchical levels to keep everyone informed.
- Reduced instances of inventory shrinkage.
- Elevated sales numbers on a month-to-month basis.
- Handled and maintained timecards, ensuring timely submission.
Assistant Manager
Dog Krazy
07.2023 - 06.2024
- Managed the operational workflow of sales and grooming personnel to maintain high-quality outcomes.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Organized purchase arrangements.
- Led training sessions for team members.
- Ensured consistent availability of essential items.
- Maintained store efficiency in Manager's absence.
Sales Associate
Dog Krazy
12.2021 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supported receipt and inventory management for new deliveries.
- Mentored incoming sales staff for better efficiency.
Assistant Dog Trainer
NK9 Training
08.2020 - 07.2021
- Facilitated group classes that fostered socialization skills among dogs while teaching basic commands and manners.
- Increased client referrals by cultivating strong rapport with satisfied customers who enthusiastically shared their experiences with friends and family members seeking professional dog training assistance.
- Promoted a positive learning environment for all participants by consistently modeling appropriate behaviors, setting clear expectations, and providing constructive feedback throughout the training process.
- Maintained detailed records of each dog''s progress throughout the course of training, enabling accurate evaluation of success rates and areas requiring improvement.
Salon Assistant
Shear Wildness Salon and Spa
09.2018 - 08.2019
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
Education
High School Diploma -
Powhatan High School
Powhatan, VA05.2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Retail inventory management
- Cash management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Operations management
- Supply ordering
- Policies and procedures
Timeline
Store Manager
Dog Krazy
06.2024 - Current
Assistant Manager
Dog Krazy
07.2023 - 06.2024
Sales Associate
Dog Krazy
12.2021 - 07.2023
Assistant Dog Trainer
NK9 Training
08.2020 - 07.2021
Salon Assistant
Shear Wildness Salon and Spa
09.2018 - 08.2019
High School Diploma -
Powhatan High School
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