Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Johnston

Wayland ,MI

Summary

Dynamic leader and strategic planner with a proven track record at Grand Rapids Veterans Home, enhancing resident satisfaction through innovative activity planning and coordination. Excelled in building relationships and leveraging strong organizational and communication skills to boost team performance and client loyalty. Expert in conflict resolution and event management, significantly improving community integration and quality of life.

Overview

36
36
years of professional experience

Work History

Activity Assistant

Grand Rapids Veterans Home
02.2005 - 02.2025
  • Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
  • Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
  • Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
  • Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
  • Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
  • Documented participant progress, providing valuable data for care plan adjustments and future activity planning.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.

Sales Manager

Wayland Carpet and Appliance
04.1989 - 03.1994
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Built relationships with customers and community to establish long-term business growth.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Education

No Degree - Early Childhood Development

Kellogg Community College
Battle Creek, MI

Skills

  • Leadership qualities
  • Flexibility
  • Strong organization
  • Cross-cultural sensitivity
  • Relationship building
  • Documentation skills
  • Schedule management
  • Social integration
  • Group facilitation
  • Event planning
  • Calendar management
  • Event coordination
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Activity Assistant

Grand Rapids Veterans Home
02.2005 - 02.2025

Sales Manager

Wayland Carpet and Appliance
04.1989 - 03.1994

No Degree - Early Childhood Development

Kellogg Community College

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Patricia Johnston