Patricia Jones
Henrico,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Buyer
Bon Secours Mercy Health
04.2023 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Maintained complete documentation and records of all purchasing activities.
Customer Service Representative
Bon Secours Mercy Health
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Proposal Analyst
McKesson
02.2020 - 04.2021
- Supported sales team with customized presentations, highlighting key aspects of proposed solutions for client meetings.
- Conducted competitor analyses to ensure differentiation from other bids during evaluation processes by clients or evaluators.
- Collaborated with cross-functional teams to gather necessary information and data for comprehensive proposals.
- Collected, arranged, and input information into database system.
Customer Service Representative
Hamilton Beach
12.2018 - 02.2020
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Contracts Specialist
Owens & Minor
09.2009 - 10.2017
- Managed a diverse portfolio of contracts, maintaining organized records for easy access and reference.
- Assisted in budget planning by providing accurate forecasts on projected contract-related expenses.
- Collaborated with cross-functional teams for efficient contract development, ensuring alignment with company objectives.
- Stored and filed contract documents in orderly, organized systems.
Education
No Degree - Human Services
J Sargeant Reynolds Community College
Richmond, VASkills
- Purchase Order Management
- Multi-tasking strength
- Relationship Building
- Supplier Relationship Management
- Customer Service
Timeline
Buyer
Bon Secours Mercy Health
04.2023 - Current
Customer Service Representative
Bon Secours Mercy Health
04.2021 - Current
Proposal Analyst
McKesson
02.2020 - 04.2021
Customer Service Representative
Hamilton Beach
12.2018 - 02.2020
Contracts Specialist
Owens & Minor
09.2009 - 10.2017
No Degree - Human Services
J Sargeant Reynolds Community College