Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Jones

Tuscaloosa,AL

Summary

Team leader of 22 people at sporting events

Assistant Manager of cafeteria with 10 kitchen staff doing the weekly food and supply ordering, monthly menus, accounts receivable, bookkeeping for cafeteria, food quantity inventory and adjustments. I also was the head cook while being the assistant manager and was the interim manager for several months until a permanent one was hired.

While being the team leader for Alabama sporting events I lead a worked with staff on rules and regulations along with job assignments and task for assignment. I had to do intervention and problem solving of issues dealing with students and general patrons.

The Covid clinic during the pandemic I supervised the office staff to enter in all vaccine information and scheduling of patients for the state computer system.

Overview

34
34
years of professional experience

Work History

Trauma Registrar, Clerical, Pre Billing Specialist

DCH Regional Medical Center
02.1991 - Current
  • Conducted thorough research on innovative approaches within the field, incorporating new methodologies into daily work processes when appropriate.
  • Supported continuous improvement efforts by identifying trends and patterns in trauma cases, leading to targeted interventions.
  • Conducted regular audits to assess the accuracy of trauma registry entries, identifying areas for improvement and implementing corrective actions as needed.
  • Contributed to enhanced patient safety by meticulously reviewing and verifying all entered data for accuracy and completeness.
  • Elevated the quality of care provided to patients by consistently monitoring performance metrics and implementing targeted improvements based on findings.
  • Streamlined the data entry process for faster and more accurate documentation of patient information.
  • Maximized use of available resources through effective prioritization and time management skills during high-pressure situations.
  • Improved patient outcomes by accurately collecting and analyzing trauma data for quality improvement initiatives.
  • Fostered a culture of continuous learning and growth within the department by actively participating in educational opportunities and sharing acquired knowledge with team members.
  • Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
  • Retrieved medical data for physicians and patients.
  • Performed regular quality and validation assessments on patient data to verify accuracy.
  • Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
  • Researched and resolved billing discrepancies to enable accurate billing.

Office Manager

DCH Regional Medical Center Covid Clinic
05.2020 - 05.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Team Leader for Alabama Sporting Events

University of Alabama
08.2016 - 05.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Assistant Manager of Cafeteria

American Christian Academy
08.2010 - 06.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Created monthly menus
  • Ordered food and supplies
  • Adjusted food inventory and quantities of daily cooking items

Education

General Studies

Shelton State Community College
Tuscaloosa, AL

Skills

Assistant manager at American Christian Academy cafeteria

Team leader at Alabama sporting events

Office manager at DCH Covid clinic

Trauma registrar at DCH regional medical center

Janitorial at American Christian Academy

Timeline

Office Manager

DCH Regional Medical Center Covid Clinic
05.2020 - 05.2021

Team Leader for Alabama Sporting Events

University of Alabama
08.2016 - 05.2021

Assistant Manager of Cafeteria

American Christian Academy
08.2010 - 06.2015

Trauma Registrar, Clerical, Pre Billing Specialist

DCH Regional Medical Center
02.1991 - Current

General Studies

Shelton State Community College

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