Patricia Joubert
Stephan Nel Physio
ARLINGTON,TX
24
years of professional experience
Experienced receptionist and medical administrator with strengths in appointment scheduling, data entry, and client relations. Known for keeping front-office operations organized, accurate, and efficient while managing confidential records and supporting patients with care.
Work History
Receptionist & Medical Administrator
10 Years 11 Months- Welcomed patients, verified details, and handled check-in procedures efficiently.
- Managed appointment scheduling and diary coordination to maintain smooth patient flow.
- Answered phone and email inquiries, providing clear information and timely support.
- Processed payments, invoices, and receipting with strong attention to accuracy.
- Coordinated therapist calendars and rescheduled appointments to reduce booking conflicts.
- Maintained confidential patient records and updated practice management systems.
- Supported front-desk operations by prioritizing urgent requests and daily tasks.
Administrative & Fleet Logistics Assistant
3 Years 7 Months- Managed purchase orders, inventory records, and shipping documentation with consistent attention to detail.
- Coordinated shipment schedules and resolved delivery discrepancies to maintain accurate logistics workflows.
- Tracked incoming and outgoing freight using warehouse systems to ensure timely status updates.
- Reviewed carrier paperwork and corrected data errors before dispatch to prevent processing delays.
- Oversaw daily inventory counts to maintain data accuracy.
- Prepared reports tracking information such as purchase orders, inventory numbers, and invoicing activities.
Customer Service Manager
4 Months- Led customer service teams to resolve complex escalations and improve service consistency.
- Monitored SLA compliance and coached agents on call quality and response standards.
- Implemented workflow improvements to streamline case handling and reduce repeat contacts.
- Coordinated cross-functional resolution of billing, network, and account-related customer issues.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Lab Assistant & Front Office
9 Years 1 Month- Prepared samples, reagents, and equipment for lab analysis and daily product checks.
- Conducted routine milk and cheese quality tests to verify consistency with production standards.
- Recorded test results accurately in laboratory logs and production documentation.
- Monitored sanitation procedures for lab tools, glassware, and work areas.
- Coordinated sample collection from processing lines to support timely quality review.
- Inspected raw materials and finished products for compliance with hygiene and safety requirements.
- Maintained documentation on tests performed in the lab lab.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
Education
GED
Diploma - Office Administration
Skills
Appointment scheduling
Customer/Client relations
Telephone communication
Data management
Client relations
Data inputting
Patient coordination
Client reception
Patient record management
Organization skills
Time management
Greeting and seating clients
Timeline
Receptionist & Medical Administrator
Stephan Nel Physio
04.2015 - 03.2026Read More
Administrative & Fleet Logistics Assistant
Frost Logistics
08.2011 - 03.2015Read More
Customer Service Manager
Vodacom South Africa
04.2011 - 08.2011Read More
Lab Assistant & Front Office
La Montanara Cheese & Milk Factory
02.2002 - 03.2011Read More
Hugenote College
Diploma from Office Administration
Read More
High School Robertson
GED
Read More