Patricia J. Rudy
Summary
Fleet Manager and Certified Logistics Leader with over 25 years of experience specializing in managing multimillion-dollar accounts. Proven track record in process improvement and efficiency enhancement, resulting in increased profitability through strategic problem-solving. Expertise in business development throughout various growth stages, complemented by excellent time management and multitasking abilities. Dedicated to ensuring client satisfaction through strong communication skills and effective issue resolution.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Provider Experience Manager
Change Healthcare
01.2019 - 06.2024
- Conducted data analysis to identify issues and problems.
- Investigates and triages delayed medical records.
- Target cases requiring urgent intervention to address collection errors.
- Achieved a 52% reduction in medical record return rates.
- Collaborated with clients, account management, support teams, and stakeholders to resolve complex vendor-related conflicts.
- Collaborate with businesses to align their policies and procedures with regulatory standards.
- Enhanced operational efficiency through compliance initiatives.
- Supported WAE Non-Clinical and Support Services team with clearing denial letter email backlog.
- Streamlined Denial Letter process through SOP training assistance, resulting in a notable reduction of backlog.
Fleet Manager
FSTI, Inc
Greenville, TX
01.2014 - 01.2018
- Guaranteed adherence to local, state, federal regulations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Directed implementation of fleet software programs.
- Negotiated contracts with suppliers for parts, services, vehicle rentals.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Assisted in designing, developing, and implementing new training methods and techniques.
Plant Supervisor
FSTI, Inc
Greenville, TX
01.2012 - 01.2014
- Managed weekly wastewater sample submissions to ensure compliance with city regulations.
- Conducted employee training on OSHA-compliant safety protocols for stormwater drains and outfalls.
- Decreased stormwater waste pollution from plant to city by 98%.
- Ensured production goals were met on a daily basis by monitoring workflow and scheduling personnel.
- Supervised the maintenance of all equipment, facilities, and grounds to ensure safety and efficiency.
- Performed regular quality control checks to ensure that products meet company standards.
- Monitored employee performance and provided feedback to enhance productivity.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Updated existing curriculums based on changes in technology or industry standards.
Field Operator Loader
FSTI, Inc
Greenville, TX
01.2011 - 01.2012
- Handled necessary documentation such as BOL, CoA, and scale tickets.
- Handled complex machinery operations.
- Match the loading schedule to a bill of lading, weigh the railcar/truck before product transfer, and complete the loading record
- Ensure absence of defective equipment during inspection prior to loading/unloading.
- Created comprehensive reports on production activities.
- Facilitated the integration of data between rail operations and online systems.
- Responded quickly to emergency situations requiring immediate attention such as gas leaks and fires.
- Mastered the application of various industrial chemicals.
- Assisted in the management of hazmat-related incidents.
- Operated and maintained heavy equipment to ensure efficient operations onsite.
- Maintained accurate records of activities performed on a daily basis.
- Completed paperwork accurately and submitted it to the supervisor in a timely manner.
Manufacturing Specialist
Texas Instruments
Richardson, TX
01.2005 - 01.2011
- Managed various stages of wafer fabrication including masking and etching.
- Completed equipment set-up, calibration, and maintenance.
- Set up and operated manual, automatic, and semi-automatic machines for product production.
- Followed supervisor-provided written or verbal guidelines for production work.
- Verify operation adheres to predetermined tolerances.
- Demonstrated excellence in written and oral communication skills.
Assistant Manager
Home Depot
Balch Springs, TX
01.2003 - 01.2005
- Executed full spectrum of assistant management tasks such as communication and employee development.
- Managed associates' selling behaviors, customer issues, and bookkeeping tasks.
- Managed comprehensive customer service functions, including greeting and advising on merchandise care.
- Demonstrated live functionality of merchandise.
Skills
- Heavy equipment operation
- Data analytics
- Effective communication
- Fleet management
- Safety protocol
- Scheduling
- Inspection and quality assurance
- Team leadership and supervision
- Training Program Coordinator
- Patient Record Retrieval
Certifications and proficiencies
Microsoft Office, Various CRM software expertise
Hazardous Material Certifications
Federal Bureau of Explosives Certifications
CPR
Certification
- Florida state 0215 Accident Life and Health Life Insurance Agent License #G157296
References
References available upon request.
Timeline
Provider Experience Manager
Change Healthcare
01.2019 - 06.2024
Fleet Manager
FSTI, Inc
01.2014 - 01.2018
Plant Supervisor
FSTI, Inc
01.2012 - 01.2014
Field Operator Loader
FSTI, Inc
01.2011 - 01.2012
Manufacturing Specialist
Texas Instruments
01.2005 - 01.2011
Assistant Manager
Home Depot
01.2003 - 01.2005
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