Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PATRICIA JULIEN

Silver Spring,MD

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Motivated professional offering proficiency in data entry combined with strong analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service/Security Guard/Office Data Entry Clerk

Department of the Army
01.2022 - Current
  • Controls access to client facility through the admittance process; assists visitors with a legitimate need to gain entry to the facility; screens visitors and client employees in an efficient manner to expedite their admittance to the facility
  • Help responds to computer security incidents that involve enterprise systems and data including personally identifiable information (PII) breaches
  • Detect, collect and report cybersecurity incidents
  • Analyze firewall logs and Host Intrusion Prevent System (HIPS), and server and application logs to investigate events and incidents for anomalous activity and produce reports of findings
  • Conduct reviews and analysis of proxy logs, Microsoft Windows and Active Directory logs, and malicious code to identify, contain, eradicate, and ensure recovery from incidents
  • Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations; sets up barriers and signage, provides direction or information to others, help detain criminal suspects and force rules and regulations
  • Prepare logs or reports as required for post; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and acts as required
  • Patrols assigned site on foot
  • Help Enforces traffic laws, rules and regulations according to the site
  • Engages in traffic control.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Created and maintained data entry logs to track data entry activities.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Collated and organized data entry documents into filing systems for easy access.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Followed established procedures to enter and process data correctly.

Armed Patrol Security Officer Supervisor

BIOQUAL Security Inc
09.2019 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Patrolled company property, inspected entry points and monitored surveillance technology maintain records of authorized personnel and provided access to appropriate staff and members restrained trespassers when necessary and informed of company policies
  • Responded quickly to incidents and assessed active situations for security concerns
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas
  • Logged vehicles entering and leaving premises
  • Checked personnel ID badges and issued temporary credentials to visitors
  • Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation
  • Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
  • Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.

Medication Technician

MIC Healthcare
02.2015 - 12.2019
  • Taking blood pressure and pulse, Distribute medication to patience's monitor breathing condition
  • Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress
  • Reviewed patient progress to document effects of any prescribed medication
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Turned and repositioned patients to prevent bedsores
  • Assisted in maintaining conducive environment for residents by adhering to infection control policies
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Transported patients between rooms and appointments or testing locations
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Obtained client medical history, including medication information, symptoms and allergies
  • Documented information in patient charts and communicated status updates to interdisciplinary care team
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.

Armed Special Police Officer

BTI Security Co.
10.2017 - 10.2019
  • Monitored building and property entrances and exits to detect intrusions and protect assets Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
  • Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment
  • Performed cash drops while maintaining security and control of drop box at all times
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
  • Updated shift logs and produced daily reports to document security activities and specific incidents
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
  • Responded quickly to emergency situations to assess and deflect issues
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Cashier's Assistant

Target Logistics
01.2014 - 07.2015
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance
  • Answered questions about store policies and concerns to support positive customer experiences
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Assisted customers with special services, account updates and promotional options
  • Reviewed and resolved differences between accounting information and cash drawer
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Assisted customers by answering questions and fulfilling requests
  • Assisted with purchases, locating items and signing up for rewards programs
  • Helped customers find specific products, answered questions and offered product advice
  • Welcomed customers, offering assistance to help find necessary store items
  • Resolved issues with cash registers, card scanners and printers.

Customer Service Associate

Next Day Staffing Solution Inc
09.2012 - 09.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Communicated with vendors regarding back-order availability, future inventory and special orders
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Documented conversations with customers to track requests, problems and solutions Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Education

Bachelor of Science - Information Technology

Colorado Technical University
Colorado Springs, CO
04.2024

Skills

  • Physical Stamina
  • Keen observer
  • Reliability
  • Superb surveillance skills
  • Firearms expertise
  • Security procedures knowledge
  • Legible report writing
  • CCTV Monitoring
  • Patrolling
  • First Aid Certified
  • Incident Reporting
  • Relationship building and management
  • Access Control
  • Vehicle inspections
  • Traffic Control
  • ID Verification
  • Sensitive information handling

Certification

  • Government Clearance (Secret DoD)
  • State of Maryland Wear and Carry Permit
  • State of Maryland Security Guard Certification
  • Baton/O.C. spray/Handcuff certification
  • ComTIA Security + ce Certification 4/12/2022

Timeline

Customer Service/Security Guard/Office Data Entry Clerk

Department of the Army
01.2022 - Current

Armed Patrol Security Officer Supervisor

BIOQUAL Security Inc
09.2019 - Current

Armed Special Police Officer

BTI Security Co.
10.2017 - 10.2019

Medication Technician

MIC Healthcare
02.2015 - 12.2019

Cashier's Assistant

Target Logistics
01.2014 - 07.2015

Customer Service Associate

Next Day Staffing Solution Inc
09.2012 - 09.2014

Bachelor of Science - Information Technology

Colorado Technical University

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PATRICIA JULIEN