Patricia Kaiser
Odenton,MD
Summary
Dynamic and detail-oriented professional with extensive
experience in insurance verification and claims processing at Kovach Chiropractic & Wellness Center. Proven track record in enhancing patient satisfaction and managing accounts receivable. Exceptional problem-solving abilities and a commitment to accuracy ensure efficient operations and outstanding customer service.
Overview
18
18
years of professional experience
Work History
Office Billing Assistant/Accounts Receivable
Kovach Chiropractic & Wellness Center
Gambrills, MD
03.2020 - 06.2025
- Verify Patient insurance benefits and eligibility.
- Post insurance ERAs and EOBs.
- Maintained patient referrals, ensuring they are current and active.
- Obtain prior authorizations, pre-approvals, and pre-certifications for treatment.
- Dispute incorrect claims denials.
- File appeals for denied services.
- Managed multiple provider schedules.
- Scheduled patient appointment.
- Collected patient copays and deductibles.
- Audit patient accounts for outstanding claims payments.
- Send out monthly statements for patient balances.
- Experience with multiple different EMRs.
- Answered phones with multiple phone lines.
- Directed calls to the correct department.
- Handled fax and emails.
Front Desk/Dental Receptionist
Odenton Smiles Dentistry
Odenton, MD
04.2019 - 03.2020
- Verify Patient insurance benefits and eligibility.
- Managed multiple provider schedules.
- Scheduled patient appointment.
- Collected patient copays and balances.
- Send out monthly statements for patient balances.
- Experience with multiple different EMRs.
- Answered phones with multiple phone lines.
- Directed calls to the correct department.
- Handled fax and emails.
Patient Coordinator & Specialty Lens Coordinator
First Sight Vision Care
Fulton, MD
08.2017 - 07.2018
- Ensure that the office provides quality care to patients
- Conduct preliminary testing on patients prior to them seeing the doctor. Tests include retinal photos, eye pressures, visual acuities, Auto refraction.
- Document medical histories, including medications and allergies.
- Conduct specialty testing on patients. Including Visual fields, Optical coherence tomography (OCT), Corneal Topography, and Axial length measurements.
- Conduct insertion and removal trainings of contact lenses for patients, ranging from children up to adults.
- Assist in the specialty lens program for myopia control, as well as medically necessary lenses.
- Process patient payments.
- Prepare medical charts for the next day.
- Verify insurances and Patient eligibility.
- Post insurance payments.
Target Team Member & Beauty Brand Attendant
Target
Crofton, MD
11.2013 - 08.2017
- Personally recognized by the Executive VP of Operations of Target for providing consistently outstanding Customer service and keeping my assigned department looking brand.
- Hand selected and promoted to this position over 100 other employees.
- Directly responsible for increasing customer satisfaction ratings by 36% from 54 to 90 out of 100.
- Solely responsible for all aspects of the health, beauty, and cosmetics department. Including presentation, inventory, asset protection, and customer service.
- Provided customer service and performed duties as store operator, including answering guest questions, assisting guests in fitting room.
- Regularly handled money.
- Assisted with merchandise presentation and inventory management.
- Assisted with inventory management.
Client Service Professional
H&R Block
Odenton, MD
02.2013 - 04.2014
- On a daily basis, securely handled sensitive client information including Social Security numbers, banking, financial, medical, and tax information.
- Responsible for interviewing clients assessing their needs and matching them with appropriate tax professional
- Maintained the office scheduling system.
- Performed general office duties including filing, managing supplies, organizing filing cabinets, and answering phones
- Processed payments, handled money, managed petty cash, and cashing out the register.
Office Assistant
Central Wyoming Physician's Organization
Casper, Wyoming
01.2008 - 06.2008
- Performed general office duties including filing, indexing, organizing, and reception.
- Handled money in petty cash, and depositing company checks.
- Operated computers, fax and copy machines.
- Performed special projects; preparing and sending out bulk mail, and proofreading office related work.
Sales Representative
Vector Marketing Corp.
Waco, Texas
01.2007 - 08.2007
- Presented Cutco Cutlery products for direct sale to the consumer and established general sales skills.
- Filled and submitted customer orders.
- Learned sales cycle, negotiating skills, and closing strategies.
- Developed a high level of interpersonal communication skills in both one on one and group setting.
- Learned concepts in consumer behavior.
- Built report with customers over the phone and in person
Education
Bachelor of Applied Science - Health Science/Health Solutions
Arizona State University
Tempe, AZ05.2017
Associate of Applied Science - Medical Administration
Rasmussen College Online
Brooklyn Park, MN09.2011
Skills
- Insurance verification and claims processing
- Accounts reconciliation and receivable
- Patient scheduling and payment collection
- Electronic medical records management
- Customer service excellence
- Attention to detail and accuracy
- Time management and prioritization
- Problem solving and analytical thinking
- Multi-line phone handling skills
- Prior authorization and denial management
- Verbal and written communication proficiency
- HIPAA compliance expertise
- Medical billing and collections knowledge
- Payment posting and monthly billing management
Volunteer Experience
Troopers Drum and Bugle Corps Bingo Hall, Volunteer, Casper, WY
Timeline
Office Billing Assistant/Accounts Receivable
Kovach Chiropractic & Wellness Center
03.2020 - 06.2025
Front Desk/Dental Receptionist
Odenton Smiles Dentistry
04.2019 - 03.2020
Patient Coordinator & Specialty Lens Coordinator
First Sight Vision Care
08.2017 - 07.2018
Target Team Member & Beauty Brand Attendant
Target
11.2013 - 08.2017
Client Service Professional
H&R Block
02.2013 - 04.2014
Office Assistant
Central Wyoming Physician's Organization
01.2008 - 06.2008
Sales Representative
Vector Marketing Corp.
01.2007 - 08.2007
Bachelor of Applied Science - Health Science/Health Solutions
Arizona State University
Associate of Applied Science - Medical Administration
Rasmussen College Online
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