Patricia Karkutt
Groton
Summary
Trustworthy bank teller adept at processing customer transactions, counting money and maintaining balanced cash drawer. Dependable & punctual with a professional attitude & a " smile mentality. Offering strong knowledge of banking products & services resulting in exceeding the majority of sales goals.
Overview
27
27
years of professional experience
Work History
Bank Teller
Dime Bank
09.2020 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers in understanding account services and resolving inquiries effectively.
- Managed cash drawer, balancing daily transactions to maintain financial integrity.
- Promoted bank products and services increasing customer satisfaction by enabling them to make informed decisions about their fiances as well as insuring institution growth.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Caterer
Cater to You ( Self Employed)
10.1998 - Current
- Developed customized menus based on client preferences and dietary requirements.
- Selected appreciate vendors to obtain high-quality ingredients and supplies.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Fostered strong relationships with clients, resulting in repeat business and referrals.
- Provided friendly, courteous service to create memorable moments for guests.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Maintained detailed records of client preferences and feedback, using insights to refine services.
- Conducted post-event evaluations with clients to evaluate satisfaction& to gather input in order to identify areas of needed improvement.
Customer Service & Sales Representative
Avis / Budget Car Rental. Crystal Management LLC.
11.2016 - 03.2019
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Managed resolution of complex customer inquiries, ensuring timely and effective solutions.
- Boosted sales revenue by developing comprehensive knowledge of inventory & identifying customer needs to recommend appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all offerings to better assist customers with informed recommendations.
- Followed up with customers after completed sales to determine satisfaction and resolve technical or service concerns.
- Assisted in training of new hires, sharing best practices and company policies.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
Front of the House Restaurant Manger
Hideway Restaurant
03.2011 - 04.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Performed Kitchen and assisted wherever needed.
- Promoted positive atmosphere and strived to provide each customer received exceptional food and service.
- Quickly identified problem situations and resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication & encouraging employee input.
- Increased restaurant revenue by optimizing table turnover rates and assisting in selecting menu offerings.
Education
High School Diploma -
Killingly High School
Danielson, CTAssociates Degree - Business Administration
CCRI
Lincoln, RI01-1996
Skills
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Patience and empathy
- Prompt transaction processing
- Listening and comprehension
- Sales and Cross-selling
- Fraud detection
- Transaction processing accuracy
- Cash counting
- Relationship building
- Teller support
- Phone etiquette
- Confidentiality awareness
- Cash drawer balancing
- Customer needs assessment
- Revenue growth
- Strong work ethic
Accomplishments
- Earned multiple Shining Dime awards for exceeding sales goals
Timeline
Bank Teller
Dime Bank
09.2020 - Current
Customer Service & Sales Representative
Avis / Budget Car Rental. Crystal Management LLC.
11.2016 - 03.2019
Front of the House Restaurant Manger
Hideway Restaurant
03.2011 - 04.2016
Caterer
Cater to You ( Self Employed)
10.1998 - Current
High School Diploma -
Killingly High School
Associates Degree - Business Administration
CCRI