Shantel Mauppa
Silver Spring,MD
Summary
Driven, resourceful and energetic leader. 8+ years of experience with superior record of accomplishment and well-organized precision. Ambitious and highly motivated administrative professional, surpasses demanding objectives and achieves or exceeds set goals. Successfully manages high-volume workloads in rapidly changing environments.
Overview
8
8
years of professional experience
Work History
IBSS Corp. Communications Coordinator
National Oceanic And Atmospheric Administration, NOAA
06.2022 - Current
- Provided administrative support and served as Oceanic and Atmospheric Research (OAR) liaison between various line offices, OAR labs and programs, NOAA's Office of General Counsel, NOAA Executive Secretariat and Department of Commerce.
- Reviewed, edited and routed letters and written materials for clearance of correspondence for signature of OAR Assistant Administrator, Deputy Assistant Administrators, Under Secretary of Commerce for Oceans and Atmosphere and Secretary of Commerce.
- Identified areas of weakness, implemented process improvements and eliminated version control. Improved formatting and content in Controlled Correspondence Unit (CCU) tracking Excel spreadsheet. Updated OAR's 58 page CCU manual to assist employees in developing, formatting and submitting controlled correspondence and documents for clearance.
- Created, maintained and updated correspondence records folder in web-based tracking database control system ECS. Worked effectively in fast-paced environments and enhanced turnaround time and quality of organizations written responses.
- Received Freedom of Information Act (FOIA) requests and provided responsive records as appropriate.
Executive Administrative Assistant
Chester County Intermediate Unit
05.2021 - 04.2022
- Produced accurate office files, updated spreadsheets and databases to track, analyze and report on performance and sales data. Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings. Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Implemented updated policies and practices for organization and monitored effect. Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Organized and coordinated conferences and monthly, weekly and daily meetings including prepared presentations, materials and documentation. Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Used software to coordinate appointments, tasks and complex meetings involving multiple presenters, high number of countywide attendees, remote location arrangements and senior executive accommodations.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created expense reports, budgets and filing systems for management team. Processed travel expenses and reimbursements for executive team and senior management group.
Outbound Customer Advocate
MedRisk
09.2020 - 02.2021
- Documented customer concerns and inquiry resolutions in internal computer system.
- Managed average of 60 calls each day focused on answering managed physical therapy for worker's compensation and resolving varieties of issues.
- Pursued patient case from start to finish proactively communicating critical updates and answering questions to support smooth management of each patient’s case. Contacted outside providers on behalf of customers to help solve problems.
- Assessed caller accounts to determine insurance benefits, identify service needs and resolve issues. Accessed multiple databases to investigate customer questions and concerns.
- Promoted superior experience by listening and addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Dining Room Manager
Freedom Village
08.2016 - 09.2020
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oriented newly hired employees by providing company information, policies, facilitating onboarding processes and establishing position-related requirements.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff. Designed overall floorplans and coordinated modifications for events and special reservations including planning, set up and takedown for special events.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 96% accuracy. Purchased food and cultivated strong vendor relationships.
- Increased kitchen efficiency 89% by streamlining processes, reducing waste and mentoring team members on proper procedures. Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA2021
Associates - Business Administration
Delaware County Community College
Media, PA2019
Skills
- Phenomenal Customer Service
- Strong Interpersonal & Communication Skills
- Time Management & Organization
- Teamwork, Collaboration
- Adept Learner
- Invoice, Reports & Financial Statements
- Data Analyst
- E2 CWTSato Travel SME
- Advanced in Microsoft Office
- Advanced in Google Suite
- Trained in Tableau
Accomplishments
- Led and managed records management effort adhering to established government record management system procedures for handling sensitive and classified documents to retain chain of custody integrity while working at NOAA's Oceanic and Atmospheric Research (OAR).
- Awarded OAR Team Members of the Year Award for "superb management of controlled correspondence including proper disposition of two decades of old files, and for exceptional dedication to master new skills and contribute to the Front Office team".
- Awarded Everyday Heroes Award and a bonus in recognition of managing and enhancing business productivity by training more than 50 team members on best practices and protocols twice while working at Freedom Village.
Timeline
IBSS Corp. Communications Coordinator
National Oceanic And Atmospheric Administration, NOAA
06.2022 - Current
Executive Administrative Assistant
Chester County Intermediate Unit
05.2021 - 04.2022
Outbound Customer Advocate
MedRisk
09.2020 - 02.2021
Dining Room Manager
Freedom Village
08.2016 - 09.2020
Bachelor of Science - Business Management
West Chester University of Pennsylvania
Associates - Business Administration
Delaware County Community College
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