Patricia Keating
Baldwin,NY
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
25
25
years of professional experience
Work History
Account Manager
LDI Connect
10.1999 - 01.2021
- Evaluated client needs and developed tailored solutions to fit customers environment.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Addressed problems with accounting, billing, and service to maintain and enhance client satisfaction.
- Achieved or exceeded company-defined sales quotas.
Account Manager
Danka Office Imaging
05.1996 - 10.1999
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Stayed current on company offerings and industry trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
Education
Associate of Arts - Fashion Merchandising
Nassau Community College
Garden City, NYSkills
- Business Development
- Territory Management
- Lead Development
- Sales Development
- Customer Service
- Account Management
Timeline
Account Manager
LDI Connect
10.1999 - 01.2021
Account Manager
Danka Office Imaging
05.1996 - 10.1999
Associate of Arts - Fashion Merchandising
Nassau Community College
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