Patricia Keene
Tucson,AZ
Summary
Dynamic professional with a proven track record, excelling in customer service and problem-solving. Recognized for enhancing guest experiences and training new team members. Adept at multitasking and maintaining a positive atmosphere, driving customer satisfaction through effective communication and attention to detail.
Overview
12
12
years of professional experience
Work History
Host II
PulteGroup
12.2023 - Current
- Facilitated guest interactions, ensuring a welcoming environment and exceptional service experience.
- Coordinated with team members to manage seating arrangements efficiently during high-traffic periods.
- Assisted in training new hosts on company protocols and customer service best practices.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained cleanliness and organization of host stand, contributing to overall restaurant ambiance.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Watermark
11.2022 - 10.2023
- Engaged customers through personalized interactions to enhance and drive sales of retirement homes.
- Resolved customer inquiries and complaints promptly, maintaining high standards of service quality.
- Implemented merchandising strategies that enhanced product visibility and promoted seasonal promotions effectively.
- Built relationships with customers to encourage repeat business.
- Delivered product knowledge to customers, facilitating informed purchasing decisions and increasing satisfaction.
- Collaborated with team members to streamline sales processes and improve operational efficiency.
Realtor / New Home Build
Richmond American Homes
08.2017 - 08.2022
- Facilitated property showings, engaging potential buyers and addressing inquiries effectively.
- Developed comprehensive market analyses to guide pricing strategies and enhance client decision-making.
- Negotiated contracts, ensuring favorable terms for clients while maintaining compliance with industry regulations.
- Coordinated with mortgage lenders, inspectors, and contractors to streamline transaction processes and improve client satisfaction.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
Realtor / New Home Build
KB Homes
06.2016 - 07.2017
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Implemented targeted marketing campaigns, utilizing social media platforms to increase property visibility and attract leads.
- Mentored junior realtors, sharing best practices in customer service and sales techniques to foster team development.
- Led open house events, creating engaging environments that showcased properties effectively while enhancing buyer interest.
Supply Sales and Design Consultant
Bassett Furniture
11.2015 - 03.2016
- Collaborated with cross-functional teams to develop innovative design solutions that enhanced user experience.
- Analyzed client feedback to refine design proposals, ensuring satisfaction and enhancing overall project outcomes.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
Sales Consultant
La-Z-Boy Furniture
06.2013 - 10.2015
- Cultivated relationships with clients to enhance customer loyalty and satisfaction.
- Conducted product demonstrations to effectively showcase features and benefits of furniture collections.
- Analyzed customer needs to provide tailored solutions, driving increased sales opportunities.
- Collaborated with design team to develop merchandising strategies that improved showroom aesthetics.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Associate of Science - Veterinary Technology
PMI
Phoenix, AZ07-2012
Radiation Technologist
U of A
Tucson, AZ06-1984
Skills
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Problem-solving
- Multitasking Abilities
- Multitasking proficiency
- Effective time management
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Host II
PulteGroup
12.2023 - Current
Sales Associate
Watermark
11.2022 - 10.2023
Realtor / New Home Build
Richmond American Homes
08.2017 - 08.2022
Realtor / New Home Build
KB Homes
06.2016 - 07.2017
Supply Sales and Design Consultant
Bassett Furniture
11.2015 - 03.2016
Sales Consultant
La-Z-Boy Furniture
06.2013 - 10.2015
Associate of Science - Veterinary Technology
PMI
Radiation Technologist
U of A
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