Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Kehren

Westland,MI

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

33
33
years of professional experience

Work History

Store Manager

Rite Aid
Wayne, MI
02.2009 - 06.2024
  • Developed strategies to maximize sales and profitability.
  • Developed relationships with suppliers to negotiate better prices.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Ensured compliance with safety regulations and company policies.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.

Assistant Store Manager

Super Kmart
Canton, MI
02.1993 - 06.2009
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.

Assistant Manager

SUBWAY®Restaurants
Canton, MI
06.1991 - 02.1993
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Resolved conflicts between team members in an effective manner.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Established processes for monitoring customer satisfaction levels.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Education

High School Diploma -

Schoolcraft College
Livonia, MI
06-1991

Skills

  • Report Generation
  • POS Systems
  • Talent Recruitment
  • Store Merchandising
  • Revenue Generation
  • Budget Administration
  • Retail Inventory Management
  • Project Management
  • Risk Management
  • Supply Ordering
  • Loss Prevention
  • Store operations oversight

References

References available upon request.

Timeline

Store Manager

Rite Aid
02.2009 - 06.2024

Assistant Store Manager

Super Kmart
02.1993 - 06.2009

Assistant Manager

SUBWAY®Restaurants
06.1991 - 02.1993

High School Diploma -

Schoolcraft College

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Patricia Kehren