Summary
Overview
Work History
Education
Skills
References
Affiliations
Certification
Timeline
Generic

Patricia Kelley

Van Buren,AR

Summary

Obtain a position utilizing my acquired skills while gaining experience and knowledge for future growth.

Proficient with computers. Programs: Windows, Excel, Rick Connect claims system, Origami Claims System, ADP Payroll System, Etime time and attendance system, TMW, Quickbase, Citrix, and Tenstreet. Capable subrogation claims representative with background in insurance claim recovery and negotiations. Skilled at analyzing claim files, determining liability, and pursuing responsible parties for reimbursement. Strong communication skills and ability to negotiate settlements have led to successful recoveries in previous roles. Committed to maintaining high standards of accuracy, compliance, and customer service in all tasks.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Subrogation Claims Representative

USA Truck, Inc.
01.2023 - 08.2025
  • Developed in-house subrogation program.
  • Reviewed and evaluated liability issues to determine recovery potential of claims.
  • Negotiated settlements with opposing parties to achieve favorable outcomes for the company.
  • Maintained detailed records of claims activity in the Origami claims management system.
  • Collaborated with internal teams to streamline claim handling procedures and enhance efficiency.
  • Managed multiple files simultaneously while meeting tight deadlines.
  • Maintained accurate records in accordance with company guidelines and procedures.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Obtain repair invoice both in-house and outside vendors, police reports, damage photos, Total Loss Evaluations, and titles.
  • Maintain all file notes and document all recoveries in Origami claims system.
  • Analyzed claim documentation for accuracy and compliance with industry standards.
  • Managed subrogation claims from initiation to resolution at a leading transportation company.

Workers' Compensation Claims Analyst/Liaison

USA Truck, Inc.
05.2013 - 01.2025
  • Manage and maintain legacy Workers' Compensation claims. (self-insured and self-administered)
  • Manage all payments for the given claims.
  • Note claims accordingly with all transactions and medical records.
  • Onsite manager of TPA (Broadspire) since 7-1-2014.
  • Set reserves for given claims.
  • Maintained accurate records of all claim activities in accordance with company policies.
  • Collaborated with team members to resolve complex claims issues effectively.
  • Participated in meetings with internal departments or external vendors as necessary to discuss disputed claims or other related matters.
  • Gathered proper documentation and data to prepare claims for submission.
  • Provided guidance to customers regarding their rights and obligations under policy terms.
  • Monitored ongoing claims to adjust reserves as necessary and ensure accurate financial reporting.

Human Resource Generalist

Area Agency on Aging of Western Arkansas
Fort Smith, USA
08.2011 - 05.2013
  • Process all new hire paperwork for Corporate and all outside offices.
  • Verify Nurses licenses with State Board of Nursing and all I9’s with Everfy.
  • Perform background checks with the State of Arkansas.
  • Processed all applications for Insurance benefits and FMLA.
  • Assisted with interview for Certified Nurses Assistance, Home Health Aides, and transportation.
  • Assisted employees with personnel and benefit needs.
  • Processed and maintained all Workers Compensation files.
  • Performed orientation for new hires and insurance benefits.
  • Created reports and spreadsheets as needed or requested.
  • Notarized documents as needed.
  • Administered employee benefits programs and ensured compliance with regulations.
  • Facilitated training sessions to enhance staff development and knowledge.
  • Coordinated onboarding processes for new hires across various departments.
  • Conducted background checks, reference checks and employment verification.
  • Conducted employee hiring and exit interviews.
  • Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
  • Responded promptly to inquiries from internal staff members regarding employment matters.
  • Assisted customer service with inbound and outbound calls regarding human resources inquiries.
  • Conducted background checks and orientation, coordinating new employee onboarding process.
  • Partnered with senior HR team to communicate company standards and policies.
  • Maintained human resources records by processing applications and resumes.

Human Resource Assistant - Benefits Administrator - Quality Control

Consolidated Printing
Van Buren, USA
03.2006 - 08.2011
  • Maintained all records for both new hires and terminated employees in personnel files as well as insurance files.
  • Performed orientation and enrollments for all new hires for insurance.
  • Assisted employees with personnel and insurance problems.
  • Performed audits on all job tickets that came through the company.
  • Reviewed artwork and variable data for accuracy through all aspects of production.
  • Built spreadsheets for record keeping of insurance, security system, audits and when requested.
  • Assisted with the administration of employee benefit plans including health insurance, and sublemental programs.
  • Collaborated with other departments on projects involving personnel management.
  • Conducted employee onboarding processes including benefits enrollment and completion of required paperwork.
  • Coordinated employee benefits programs, including health insurance and retirement plans.
  • Prepared and set up new employee orientations.
  • Explained company personnel policies, benefits and procedures to employees or job applicants.
  • Provided guidance to employees on benefits options and eligibility requirements.

SAVE Administrator

Propak
Fort Smith, USA
10.2004 - 03.2006
  • Verify new employee’s information with Department of Homeland Security and Social Security Administration.
  • Perform I9 audits, File audits and special projects as assigned.
  • Corporate support for onsite Safety audits.
  • Built and maintain spreadsheets for statistical data.
  • Served as back up support for hires, phone, evaluations, wage/position changes and terminations.

Human Resource Manager, Benefits Manager, Payroll Clerk, Sales, Receptionist

Parks Brothers Farm, Inc.
Van Buren, USA
09.1997 - 10.2004
  • Processed all paperwork for hiring and terminations.
  • Built and maintained spreadsheets for labor cost, vacation, and sick accruals.
  • Seeking out and maintaining all health insurance both primary and supplemental.
  • Handling all onsite workers compensation reporting.
  • Completing weekly payroll for 35 to 150 employees.
  • Conducted interview for both grounds people and office staff.
  • Printed all barcode labels and plug labels.
  • Ordered all office supplies.
  • During off-season answered eight-line phone system and assisted drive-in customers with information and purchases.

Education

Some College (No Degree) - General Studies

Rich Mountain Community College
Mena, AR

Some College (No Degree) - Residential Construction

Rich Mountain Community College
Mena, AR

Skills

  • Subrogation analysis
  • Claim negotiation
  • Liability evaluation
  • Claims management
  • Compliance assessment
  • Risk assessment

References

Josh Whitson - 501-472-8190

Anna Bryant - 501-941-8823

Katherine Vaughn - 303-638-8825

Affiliations

  • GPS Subrogation subcommittee

Certification

  • Residential Construction

Timeline

Subrogation Claims Representative

USA Truck, Inc.
01.2023 - 08.2025

Workers' Compensation Claims Analyst/Liaison

USA Truck, Inc.
05.2013 - 01.2025

Human Resource Generalist

Area Agency on Aging of Western Arkansas
08.2011 - 05.2013

Human Resource Assistant - Benefits Administrator - Quality Control

Consolidated Printing
03.2006 - 08.2011

SAVE Administrator

Propak
10.2004 - 03.2006

Human Resource Manager, Benefits Manager, Payroll Clerk, Sales, Receptionist

Parks Brothers Farm, Inc.
09.1997 - 10.2004

Some College (No Degree) - General Studies

Rich Mountain Community College

Some College (No Degree) - Residential Construction

Rich Mountain Community College

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