Patricia Kelley
Poland
Summary
Detail-oriented professional with proven skills in customer service, problem-solving, and conflict resolution. Experienced in streamlining inventory management and improving daily workflows to enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Team Lead
Poland Local School District
Poland, OH
04.2024 - Current
- Managed kitchen ordering and inventory to ensure adequate supplies for daily operations.
- Helped train new staff.
- Daily breakfast and lunch preparation.
Manager
The UPS Store Inc.
Reisterstown, MD
10.2012 - 09.2013
- Oversaw daily operations, ensuring efficient workflow and optimal staff performance.
- Managed inventory levels, streamlining order fulfillment processes to reduce delays.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service Representative
Con-Way Freight
Lordstown, OH
06.2007 - 09.2012
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled daily billing and data entry.
Education
High School Diploma -
Hubbard High School
Hubbard, OHNo Degree - Early Childhood Special Education
Youngstown State University
Youngstown, OHSkills
- Project management
- Activity management
- Workflow optimization
- Conflict resolution
- Teamwork and collaboration
- Relationship building
- Customer focus
- Problem-solving
- Attention to detail
- Workplace safety
Timeline
Team Lead
Poland Local School District
04.2024 - Current
Manager
The UPS Store Inc.
10.2012 - 09.2013
Customer Service Representative
Con-Way Freight
06.2007 - 09.2012
High School Diploma -
Hubbard High School
No Degree - Early Childhood Special Education
Youngstown State University