Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Kennedy White

Pembroke,GA

Summary

Dynamic sales professional with a proven track record at Walmart, excelling in customer service and team leadership. Enhanced team productivity and increased sales revenue through strategic initiatives. Skilled in problem-solving and merchandising, fostering a collaborative environment. Successfully implemented targeted sales strategies, achieving significant growth. Adept at multitasking and maintaining a customer-focused approach.

Overview

28
28
years of professional experience

Work History

Sales Associate

Walmart
07.2021 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Team Leader

Walmart
03.1997 - 01.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Managed the allocation of resources and implementation of sales strategies, leading to a more balanced and efficient team structure.
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.

Education

High School Diploma -

Hanau American High School
Hanau Germany
06-1985

Skills

  • Customer service

  • Teamwork and collaboration

  • Problem-solving skills

  • Multi-tasking strength

  • Stocking and receiving

  • Merchandising

  • Time management

  • Teamwork

  • Customer assistance

  • Display building

  • Price tagging

  • Sales goal achievement

  • Backroom organization

  • Honest and dependable

Timeline

Sales Associate

Walmart
07.2021 - Current

Team Leader

Walmart
03.1997 - 01.2021

High School Diploma -

Hanau American High School

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