Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Patricia Ketcher

Westville,OK

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Advantage Coordinator

Mc Nutrition
Muskogee, OK
07.2022 - Current
  • Maintained confidentiality of sensitive information entered into the system.
  • Verified confidential or private client information in adherence to state and federal laws.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Provided support to management staff in regards to data entry processes.
  • Created spreadsheets to track data entries.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained database by entering new and updated customer and account information.
  • Updated existing records with new or revised information as needed.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Operated various office equipment such as scanners, printers. when required.
  • Checked source documents against entered data to ensure accuracy.
  • Scanned documents into appropriate databases for storage purposes.
  • Contacted customers via phone or email to address data inquiries.
  • Organized files according to established procedures for easy retrieval later on.
  • Verified outdated data and implemented necessary changes to records.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.

Advantage Coordinator

SAC Nutrition
Sallisaw, OK
04.2011 - 07.2022
  • Maintained confidentiality of sensitive information entered into the system.
  • Verified confidential or private client information in adherence to state and federal laws.
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Provided support to management staff in regards to data entry processes.
  • Created spreadsheets to track data entries.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Maintained database by entering new and updated customer and account information.
  • Updated existing records with new or revised information as needed.
  • Followed up on pending tasks until completion.
  • Verified accuracy and completeness of data entry into the database system.
  • Operated various office equipment such as scanners, printers. when required.
  • Checked source documents against entered data to ensure accuracy.
  • Scanned documents into appropriate databases for storage purposes.
  • Contacted customers via phone or email to address data inquiries.
  • Organized files according to established procedures for easy retrieval later on.
  • Verified outdated data and implemented necessary changes to records.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.

Education

High School Diploma -

Westville High School
Westville, OK
05-1992

Skills

  • Needs Assessment
  • Order Processing
  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Active Listening
  • Continuous Improvement
  • Written Communication
  • Issue and Complaint Resolution
  • Customer Relationship Management (CRM)
  • Product Knowledge
  • Database Management
  • Adaptability
  • Route Management
  • Time Management
  • Understanding Customer Needs
  • Inbound and Outbound Calling
  • Effective Communication
  • Adaptability and Flexibility
  • Organizational Skills
  • Multitasking
  • Data Management
  • Computer Skills
  • Remote Office Availability

References

References available upon request.

Timeline

Advantage Coordinator

Mc Nutrition
07.2022 - Current

Advantage Coordinator

SAC Nutrition
04.2011 - 07.2022

High School Diploma -

Westville High School

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Patricia Ketcher