Patricia Kholamian

Work History

Anthropologie

Schaumburg, IL

10.2015 - Current

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Counted out cash drawers and balanced totals.
Tracked and prioritized work orders to meet daily production requirements
Improved customer service by projecting friendly and knowledgeable attitude.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Accepted and processed customer returns.
Provided sales feedback to management to address concerns in sales reports.
Trained and mentored new employees.
Received and counted money.
Rotated stock according to dates and protocols.
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Completed store opening and closing procedures.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Oversaw team of 8 employees.
Opened inventory boxes and restocked shelves.

Nordstrom

Schaumburg, IL

04.2014 - 09.2015

Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Processed product returns and assisted customers with other selections.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Educated customers on promotions to enhance sales.
Prepared cash deposits with zero discrepancies.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Solved customer challenges by offering relevant styling products and services.
Achieved perfect attendance record for 21 months consecutively.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Trained and developed associates in company processes, product knowledge, customer service and selling techniques.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Pasquesi Home & Gardens

Barrington, IL

01.2013 - 03.2014

Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Processed product returns and assisted customers with other selections.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Maintained organized, presentable merchandise to drive continuous sales.
Achieved perfect attendance record for 12 months consecutively.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.

Chicago Mercantile Exchange

Chicago, IL

06.1978 - 10.1997

Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Worked for variety of clearing firms and traders for 19 years. Frequently worked in trading pits. Responsibilities included keeping track of large positions, and ensuring results of monetary investments.
Resolution of out-trades, i.e., mismatched trades from previous day's trading in quick and timely fashion.