Patricia Kholamian
Retail Sales
Barrington,IL
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 8 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
5
5
years of post-secondary education
27
27
years of professional experience
Work History
Keyholder/Manager
Anthropologie
Schaumburg, IL
10.2015 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Counted out cash drawers and balanced totals.
- Tracked and prioritized work orders to meet daily production requirements
- Improved customer service by projecting friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Accepted and processed customer returns.
- Provided sales feedback to management to address concerns in sales reports.
- Trained and mentored new employees.
- Received and counted money.
- Rotated stock according to dates and protocols.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw team of 8 employees.
- Opened inventory boxes and restocked shelves.
Sales Associate
Nordstrom
Schaumburg, IL
04.2014 - 09.2015
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Educated customers on promotions to enhance sales.
- Prepared cash deposits with zero discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant styling products and services.
- Achieved perfect attendance record for 21 months consecutively.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Trained and developed associates in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Sales Associate
Pasquesi Home & Gardens
Barrington, IL
01.2013 - 03.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Achieved perfect attendance record for 12 months consecutively.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Clerk
Chicago Mercantile Exchange
Chicago, IL
06.1978 - 10.1997
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Worked for variety of clearing firms and traders for 19 years. Frequently worked in trading pits. Responsibilities included keeping track of large positions, and ensuring results of monetary investments.
- Resolution of out-trades, i.e., mismatched trades from previous day's trading in quick and timely fashion.
Education
Bachelor of Arts - English
06.1992 - 06.1997
Skills
Hard-working mindset
Sales proficiency
Team Player
Strategic selling
Developing brand messaging
Multi-tasking strength
Energetic nature
Excellent work ethic
Organization and Time management
Timeline
Keyholder/Manager - Anthropologie
10.2015 - Current
Sales Associate - Nordstrom
04.2014 - 09.2015
Sales Associate - Pasquesi Home & Gardens
01.2013 - 03.2014
Northwestern University - Bachelor of Arts, English
06.1992 - 06.1997
Clerk - Chicago Mercantile Exchange
06.1978 - 10.1997